Desktop Field Support Technician

Job Description :

Pay Range : $19hr - $24hr

Responsibilities :

• ccurately testing, identifying, preparing, repairing, resolving, and documenting end-user technical issues relating to Desktop support.
• Devices include, but are not limited to, Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
• Hands-on role, expected to provide 2nd line IT support to the business community, ensuring that all requirements are met within the agreed service level agreement.
• Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professional, user-facing updates.
• To provide infrastructure administration functions.
• Providing on-site cover as part of a shift arrangement.
• Support in line with contracted business working hours.
• Provide site support in remote offices when required.
• Troubleshooting and resolving software issues; OS Imaging / reimaging and associated systems administration activities.
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end-user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
• Ensuring regular customer interaction to adhere to updated SLA's and high levels of customer service.
• Providing daily ticket updates to ensure users are fully updated on the updates.
• Move equipment associated with service requests, in line with health and safety guidelines.
• Performing asset inventory activities as needed.
• End-user training and guidance on the use of hardware and software.
• Recommends and / or performs upgrades to end-user devices.
• This position requires the ability to work in a BAU and / or project-based environment, requiring flexibility and teamwork.
• Performs other duties as assigned.

Technical Skills :

Skills Required :