Cybersecurity and IT Support Analyst

Reporting to the Director of IT, the Cybersecurity and IT Support Analyst serves as a critical bridge between cybersecurity operations and frontline IT support. This position dedicates approximately 60% of time to IT security and compliance operations including vulnerability management, security monitoring, alert triage, SOX controls, and audit support, while spending 40% on hands-on desktop and user support to ensure seamless, secure technology experiences. This position will work out of our Dallas, TX office supporting the company and its strategies with approximately 300 employees.

Primary Responsibilities

• Monitor and triage security alerts from Abnormal AI, Proofpoint, Microsoft Defender, and XDR; investigate suspicious activity and clear false positives by proposing rule / list updates
• Own the vulnerability backlog from penetration testing and scanning; rank by risk, open change requests, coordinate remediation windows, and verify closure with evidence
• Track patch management cycles and ensure endpoint compliance with security baselines
• Assist with IT General Controls (ITGC) documentation, evidence collection, and walkthrough preparation for audits
• Run SOX access-review tasks including evidence gathering, exception tracking, and approval workflows
• Support IT permissions audits and respond to DDQ questionnaires with accurate, timely information
• Maintain meticulous ticket and change documentation that meets audit standards
• Facilitate security awareness campaigns and phishing simulations using KnowBe4
• Support eDiscovery / legal holds with Legal / Compliance teams and maintain chain-of-custody protocols
• Perform security and compliance baseline checks across platforms and assist with business continuity planning
• Provide technical support for hardware, software, and application issues on-site and via ticketing system
• Troubleshoot laptops, desktops, mobile devices, printers, and peripheral equipment for on-site users.
• Manage user account provisioning, modifications, and deactivations during onboarding / offboarding with security-approved workflows
• Process access requests, password resets, account lockouts, and MFA issues while ensuring least privilege principles
• Deploy and configure endpoint devices following security baseline standards; track IT asset inventory for audit purposes
• Ensure all endpoints have required security agents (antivirus, EDR, patching tools) properly installed and functioning
• Conduct periodic access reviews and assist with user permission audits
• Create IT documentation and provide security-focused guidance to users during support interactions

Requirements

Preferred Qualifications

Special Requirements :

The duties and responsibilities described above are not comprehensive and additional tasks will be assigned. The scope of the job may change as necessitated by business demands.

P10 is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at P10 are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act (ADA)

P10 will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at or .

About P10

P10 (NYSE : PX) is a leading private markets solutions provider with over $40 billion in assets under management as of June 30, 2025. P10 invests across Private Equity, Private Credit, and Venture Capital in access-constrained strategies, with a focus on the middle and lower-middle market. P10’s products have a global investor base and aim to deliver compelling risk-adjusted returns. For additional information, please visit www.p10alts.com.