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Community Relations Manager

Community Relations Manager

Senior Helpers Miami-DadeMiami Lakes, FL, US
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Are you passionate about sales and eager to contribute to a growing organization in the booming market of senior in-home health care? Join Senior Helpers Miami-Dade as a Community Relations Manager.

In this key position, you will create an environment and culture that fosters strong vision, direction, and support for our teams, ensuring not only the company's growth but also the satisfaction of our clients and their families.

Collaborating with internal teams, you will organize and execute business operations to achieve the goals, directives, and vision of our company.

To be successful in this role, you should have proven experience in a sales role, preferably in senior healthcare sales or a related field.

Exceptional leadership skills are essential, as you will inspire and motivate our teams to deliver high-quality client care and effective utilization of resources.

Excellent organizational skills are also necessary to effectively manage multiple priorities.

Proficiency in using software tools such as Word, Excel, and CRM systems is required, as you will rely on them for documentation, reporting, and record-keeping purposes.

Your responsibilities will include :

  • Organizing and executing business operations to achieve our company's goals and mission.
  • Negotiating and influencing referral sources to ensure revenue growth.
  • Developing and implementing specific strategies for high-quality client care and effective resource utilization.
  • Ensuring optimal client satisfaction and experience.
  • Adhering to federal, state, and local compliance practices.
  • Overseeing accurate time-keeping and record-keeping.
  • Maintaining awareness of the competitive landscape and identifying opportunities for market and client expansion.
  • Developing and maintaining relationships with senior clients and their families to understand their needs and provide tailored solutions.
  • Conducting market research to identify recurring referral sources, potential clients, and new sales opportunities.
  • Presenting services and products to senior clients, effectively communicating their benefits.
  • Negotiating contracts and closing sales while prioritizing customer satisfaction.
  • Maintaining accurate records of sales activities, client interactions, and follow-up actions using the company's CRM and other software tools.
  • Analyzing sales data to track performance against targets and identify areas for improvement.
  • Providing feedback on senior in-home care services development based on client insights and market demands.
  • Performing other tasks as assigned or needed.

To qualify for this position, you should have :

  • Associate's or Bachelor's Degree in business and / or consumer marketing
  • Authorization to work in the United States
  • Proven experience in a sales role, preferably in senior health care sales or a related field.
  • Exceptional team-player skills with the ability to inspire and motivate others.
  • Excellent organizational skills, capable of managing multiple priorities effectively.
  • Proficiency in using software tools for documentation and reporting purposes.
  • Exceptional customer service skills with a focus on building long-term relationships.
  • Ability to communicate clearly and persuasively, both verbally and in writing.
  • Collaborative mindset with the ability to work well in a team-oriented environment.
  • Proficiency in CRM, Microsoft Word, Excel, Internet, and Outlook is required.
  • Proficiency in English and Spanish
  • Vehicle in good condition
  • Ability to learn software programs quickly.

    • What we offer :

  • Competitive base salary of $24,000 to $30,000.00 per year
  • Recurring commissions plan and performance bonuses
  • TeleHealth
  • Life insurance
  • Travel reimbursement
  • Flextime schedule

    • About Senior Helpers :

    Senior Helpers is a leading international company providing Seniors with non-medical, in-home, Activities of Daily Living (ADL) care, with more than 500 offices, +41,000 Senior Clients, and +15,000 Caregivers providing high-quality care to seniors in the comfort of their own homes.

    Our employees enjoy a positive workplace culture and camaraderie, recognizing that the work they do makes a difference for our clients and their families

    A key role of this position will be to create an environment and culture that provides strong vision, direction, and support to teams that will impact the company’s growth and ensure success for all.  The ideal candidate is an experienced Health Care Sales professional who can help us continue to grow.

    The ideal candidate will possess an entrepreneurial spirit and have an in-depth hands-on experience in marketing and sales development in home care.

    Our employees enjoy a positive workplace culture and camaraderie while recognizing that the work they do makes a difference for our clients and their families.

    At Senior Helpers, we believe our employees are our greatest asset.

    The Community Relations Manager at our Miami-Dade office will play a crucial role in driving the growth and success of our organization.

    With a focus on business development in the senior care industry, this role offers a unique opportunity to make a real impact on the lives of seniors in Miami-Dade Florida.

    We are proud to be an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.

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    Community Manager • Miami Lakes, FL, US