Senior Associate, Senior Manager - Strategic Program Management & Chief of Staff

Senior Manager Strategic Program Management & Chief of Staff

New York Life has formed a new Client Growth and Retention business team to accelerate enterprise growth by developing and operating programs that help access new pools of customers, as well as programs that deepen customer relationships / retention. The Senior Manager Strategic Program Management & Chief of Staff is a critical strategic partner to the Client Growth & Retention leadership team, responsible for driving strategic alignment, orchestrating enterprise-level initiatives, and ensuring operational excellence. In this highly visible role, the Chief of Staff will help shape multi-year strategic roadmaps, oversee executive communications and business governance processes, and enable leadership focus on the highest-value priorities. This role requires a proactive, analytical, and relationship-driven leader who can navigate complex stakeholder environments and deliver clarity, structure, and execution discipline.

What You'll Do :

• Collaborate with the executive leadership team to develop and maintain multi-year strategic roadmaps by ensuring alignment between short-term operational objectives and longer-term strategic initiatives.
• Track and communicate progress against strategic priorities and business goals.
• Lead the planning, coordination, and follow-up for quarterly business reviews, department wide meetings, strategy offsites, and leadership meetings.
• Manage departmental rhythm of the business, including leadership meeting agendas, communications, business calendar, milestones, and operating cadences.
• Design and maintain a standardized internal communications system - developing core message guides, update formats, and communication playbooks that ensure clear, aligned, and consistent information flow across the department.
• Lead or support special projects and strategic workstreams as assigned by the Head of Client Growth & Retention.
• Develop high-impact presentations, reports, and executive materials for senior leadership meetings and enterprise strategy discussions.
• Synthesize complex information into clear, concise narratives and visual materials that drive decision-making and engagement.
• Serve as a central point of contact between the CG&R leadership team and other key functions (e.g., Finance, Technology, Marketing, Distribution).
• Increase employee engagement in an effort to build relationships both within Client Growth & Retention and across other functional areas to drive increased productivity and collaboration.
• Champion a positive, inclusive, and performance-driven culture within the Client Growth & Retention.

What You'll Bring :

Pay Transparency :

Salary Range : [[cust_salaryRangePosting]] Overtime eligible : [[customString6]] Discretionary bonus eligible : [[cust_merit]] Sales bonus eligible : [[stockPackage]] Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview :

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communitiesinviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.

Our Benefits :

We provide a full package of benefits for employees and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion :

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.

To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.