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Service Supervisor
Depot Connect InternationalNorfolk, VA, USjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExcellent oral and written communication and interpersonal skills Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and Have strong decision-making, problem solving and time management skills Must be ethical in all job related activities 5 years' experience in parts, fleets, and tank trailer service / repair preferred Degree in Operations Management or other business-related discipline is preferred Strong attention to detail when overseeing testing and completing required documentation Problem-solving : essential to solve all the complex puzzles that stand between you and the perfect mechanical product / device / system Medical, Dental, and Vision Insurance 401k with generous employer match Paid Holidays Tuition Reimbursement Parental Leave
Service Supervisor Opportunity
Discover a career at Depot Connect International (DCI), a global leader in the Tank / ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC.
We are searching for a Service Supervisor to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.
Essential Job Functions :
- Interact with customers, assessing their service needs and quoting work as requested
- Delegate workloads and actively support growth
- Oversee the open order aging report ensuring final invoices are presented timely with every repair
- Oversee the scheduling and work flow through the shop
- Ensure employees are qualified to perform the work being assigned
- Interpret and insure that all NTTC, ASME / National Board and CFR regulations are followed
- Develop and maintain a high level of product knowledge within your staff
- Evaluate employee's skills and recommend training as required
- Review and present requisitions when additional tooling is required
- Maintain appropriate departmental staffing in balance with branches requirements
- Provide daily reporting and all other duties assigned by the Branch Manager
- Advise and assist in the hiring process for department staff
- Conduct performance evaluations annually or as required for department staff
- Know and enforce company policies and procedures
Skill Requirements :
DCI Benefits :
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Service Supervisor • Norfolk, VA, US