Talent.com
IT Help Desk Analyst
IT Help Desk AnalystVallarta Supermarkets • Valencia, CA, United States
IT Help Desk Analyst

IT Help Desk Analyst

Vallarta Supermarkets • Valencia, CA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Description :

Title : Help Desk Analyst.

Classification : Non-Exempt.

Reports To : Help Desk Manager.

Pay scale : $24.00 - $27.00.

The compensation range provided is in compliance with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Job Description : Position Summary :

  • Provide technical support to Vallarta Stores, Corporate and Warehouse user that relate to IT hardware and various applications.
  • Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
  • They must also be customer-oriented and patient to deal customers.
  • The goal is to create value for our customers that will help preserve Vallarta Supermarkets core values.

General Duties and Responsibilities :

  • Resolve customer issues, providing superior customer service to ensure satisfied customers.
  • Utilize resourcefulness to resolve outstanding customer questions and / or issues.
  • Provide level 1 & 2 support for all store hardware / applications issues.
  • Provide level 1 & 2 support for all corporate and warehouse desktop hardware / software issues with off-the-shelf software such as Microsoft suites, AS / 400, Vocollect and OnBase systems.
  • Log all Help Desk interactions into ServiceNow Express ticketing system.
  • Make appropriate and thorough updates to ServiceNow Express incidents.
  • Perform hardware and software installation.
  • Can multi-task and meet deadlines.
  • Demonstrates a sense of urgency.
  • Stay current with system information, changes, and updates.
  • Ability to escalate issues when needed to proper level 3 or vendors.
  • 80% of his duties will be at the desk answering calls and emails.
  • Respond to requests for technical assistance in person, via phone, electronically.
  • Research questions using available information resources.
  • Advise user on appropriate action.
  • Identify and escalate situations requiring urgent attention.
  • Prepare project activity reports.
  • Keep management informed of recurring problems.
  • Stay current with system information, changes, and updates.
  • Follow Vallarta IT standards, procedure and security policies.
  • Knowledge and Skills :

  • 1 - 3 Years of Help Desk support experience in a fast-paced office setting.
  • Excellent troubleshooting skills.
  • Excellent communication skills.
  • Ability to multi-task and prioritize.
  • Basic understanding of Spanish language; reading, writing, and speaking.
  • Type a minimum of 45 WPM.
  • Demonstrate patience, flexibility and positive attitude.
  • Strong organizational and follow-up skills.
  • High attention to detail.
  • Customer service oriented.
  • A+ certification preferred.
  • Physical Demands :

  • May also have to do some light lifting of supplies and materials from time to time.
  • Position Type / Expected Hours of Work :

  • This is a non-exempt level position, you must be able to work weekends as needed.
  • Required Education and Experience :

  • 1-3 years of relevant work experience.
  • This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives

    Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-Verify program.

    Requirements :

    Required Education and Experience

  • 1-3 years of relevant work experience
  • Additional Info :

    California Consumer Privacy Act ("CCPA") Notice to Applicants

    This notice explains to you, pursuant to the California Consumer Privacy Act ("CCPA"), how Vallarta Supermarkets ("Vallarta," "the Company," "we," "us," and "our") may collect your information in relation to your application for employment and potential employment with us.

    For purposes of this notice, "Personal Information" means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA.

    "Personal Information" does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA.

    Information We Collect about Applicants

    We need you to provide certain information in order for you to complete your application for employment with Vallarta. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and / or our employees if ultimately hired.

  • Personal Identifiers. We may collect your name, driver's license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence / postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship.
  • Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex / gender, and marital status.
  • Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired.
  • Professional or Employment-Related Information. Depending on your role / duties with Vallarta, we may collect information regarding your criminal history, driving history, and credit history as part of our employment background check. We also collect information regarding your professional and employment history and other qualifications you provide in your employment application, including references, skills / abilities, employment goals and expectations, and other related information (if you choose to provide them).
  • Education Information. We collect information regarding your professional and education history to the extent provided in your resume / application.
  • Thermal or other Health-Related Information. If you apply in-person or come to our store(s) as part of the application process, we may need to take your temperature or other similar information as part of our health protection policies. However, this information is not retained.
  • Inferences. We gather information about your employment history with Vallarta, such as the company location / facility to which you are assigned, position and description of duties, fulltime and part-time status, pay rate, as well as descriptions about your job performance and skills. We may also draw other inferences such as your characteristics, job preferences, personal hobbies, activities, foreign language capabilities, other abilities and the like.
  • Purposes for Collection of Your Personal Information

    We use the above categories of personal information for the following business purpose(s) :

  • To make recruitment and employment decisions, including assessing your application and qualifications for employment with us.
  • To conduct and verify background checks (where applicable).
  • If hired, to facilitate onboarding, payroll, benefit, and leave of absence administration
  • For security purposes.
  • To obtain and / or maintain insurance policies and coverage.
  • To comply with applicable federal, state, and local laws and regulations.
  • To manage workers' compensation claims and conduct workplace investigations.
  • Third-Party Collection of Personal Information

    The Company may use third-party vendors, such as Snag-a-Job, to facilitate the application process for applicants. In this process, these third parties may collect an applicant's personal information and provide it to us for employment decisions.

    Additional CCPA Disclosures

    At this time, the CCPA does not afford applicants or employees the right to make requests regarding their Personal Information as it relates to the application and / or employment relationship. This does not affect other rights you may have under other laws.

    Further, nothing in this notice restricts Vallarta's rights or ability to :

  • Comply with applicable federal, state, and local laws and regulations.
  • Meet any other legal obligation, including complying with lawful inquiries, investigations, subpoenas, court orders, or other requirements of applicable lawful authorities.
  • Exercise its legal rights and defend claims.
  • Report potentially unlawful activity to appropriate law enforcement and cooperate in any resulting investigation.
  • Detect and respond to unauthorized activity and security incidents.
  • Protect against and report potential illegal activity and / or fraud; or
  • Provide information to our service providers in relation to the above listed purposes, or transfer information as part of a merger, acquisition, or other transfer of some or all of our business to another party.
  • Contact Us

    For more information or any questions about this notice , please contact Human Resources, at 818-898-0088.

    serp_jobs.job_alerts.create_a_job

    Help Desk Analyst • Valencia, CA, United States

    Job_description.internal_linking.related_jobs
    Senior.NET Developer (California Or Texas)

    Senior.NET Developer (California Or Texas)

    TEKsystems • Westlake Village, CA, United States
    serp_jobs.job_card.full_time
    The Senior Application Developer utilizes minimum requirements to develop technology solutions for the Mortgage Servicing platform using a cloud solution and Microsoft technologies, utilizing servi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Server

    Server

    Clark's - Malibu • Malibu, CA, US
    serp_jobs.job_card.full_time
    MML Hospitality is a Texas-based hospitality group with over 25 concepts across Austin, Houston, Aspen, New Orleans, Malibu, and California. Our portfolio includes restaurants, hotels, and retail, w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Team Lead

    Team Lead

    Tempur Sealy • Topanga, CA, United States
    serp_jobs.job_card.full_time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Human Resources Information System Analyst

    Human Resources Information System Analyst

    Prosum • Calabasas, CA, United States
    serp_jobs.job_card.full_time
    This role is not to implement UKG, but rather to work in it every single day with respect to PTO, time off and attendance, and benefits. I cannot express how important it is to have Excel expertise ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    IT Help Desk Support

    IT Help Desk Support

    Entertainment Earth • Simi Valley, CA, United States
    serp_jobs.job_card.full_time
    As the IT Help Desk, you will be tasked with maintaining the flow of day-to-day IT operations within the Office and Warehouse. Lead daily management of Help Desk tickets using Service Desk including...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Work From Home Stock & Options Trader

    Work From Home Stock & Options Trader

    Maverick Currencies • Santa Clarita, CA
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Top-ranked proprietary trading firm, Maverick Currencies, is searching for entrepreneurially-minded, profit-driven people to be trained in the art and science of proprietary trading in its online c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Intern, Technology Service Desk (Encino, CA)

    Intern, Technology Service Desk (Encino, CA)

    Mercer Advisors • Encino, California, USA
    serp_jobs.job_card.full_time
    For 40 years Mercer Advisors has worked with families to help them amplify and simplify their financial lives.How By integrating financial planning investment management tax estate insurance and mo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    IT Technical Lead Customer Applications

    IT Technical Lead Customer Applications

    Cleo Consulting • Santa Clarita, California, USA
    serp_jobs.job_card.full_time
    Job Title : IT Technical Lead Customer Applications.Relocation Assistance Possible for ideal candidate.Onsite interviews No interview travel reimbursed. Hybrid - This is a hybrid role with 3 days...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    EPIC Tapestry Analyst (100% REMOTE / NO C2C)

    EPIC Tapestry Analyst (100% REMOTE / NO C2C)

    Amerit Consulting • Santa Clarita, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.permanent +1
    Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished. ONLY W2 CANDIDATES / NO C2C...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Stock / Options Trader - Remote

    Stock / Options Trader - Remote

    Maverick Currencies • Santa Clarita, CA
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Top-ranked proprietary trading firm, Maverick Currencies, is searching for entrepreneurially-minded, profit-driven people to be trained in the art and science of proprietary trading in its online c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Business Systems Integration Analyst Intern (Canoga Park)

    Business Systems Integration Analyst Intern (Canoga Park)

    L3Harris • Canoga Park, California, USA
    serp_jobs.job_card.full_time
    Job Title : Business Systems Integration Analyst Intern.Collaborate with a diverse support team comprised of business technical and external consulting resources to support key business processes wi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Driver Helper - Hiring ASAP

    Driver Helper - Hiring ASAP

    United Parcel Service • Porter Ranch, CA, US
    serp_jobs.job_card.part_time +1
    Deliver from the comfort of your own vehicle!.As a seasonal support driver (SSD), youll deliver packages to communities and businesses from your personal vehicle. This is a friendly, physically acti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Deskside Support Analyst

    Deskside Support Analyst

    Diverse Lynx • Valencia, CA, United States
    serp_jobs.job_card.full_time
    Diverse Lynx LLC is an Equal Employment Opportunity employer.All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solel...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Service Team

    Service Team

    Panda Restaurant Group • Valencia, CA, US
    serp_jobs.job_card.full_time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportiv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sr Enterprise Observability Architect with Dynatrace and Big 5 consulting experience - 100% remote

    Sr Enterprise Observability Architect with Dynatrace and Big 5 consulting experience - 100% remote

    Calance • Santa Clarita, CA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.temporary
    The Senior Enterprise Observability Architect is responsible for designing and implementing scalable, resilient enterprise architecture solutions with a focus on diverse infrastructure (multi-cloud...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Pacific Palisades, California, US
    serp_jobs.job_card.full_time +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Computer User Support Specialists (Professional, Scientific, and Technical Services) - AI Trainer ($60-$110 per hour)

    Remote Computer User Support Specialists (Professional, Scientific, and Technical Services) - AI Trainer ($60-$110 per hour)

    Mercor • Simi Valley, California, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is recruiting • •Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector • • as independent contractors working on a research project • •for one of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Analyst, Group Reporting & Controlling

    Senior Analyst, Group Reporting & Controlling

    Coty • Calabasas, California, USA
    serp_jobs.job_card.full_time
    SENIOR ANALYST GROUP REPORTING & CONTROLLING.COTY is looking for smart leaders who are fast and passionate.As our Senior Analyst Group Reporting & Controlling you are responsible for assist...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted