ITaaS Director3GC Group • Austin, Texas, USA
ITaaS Director
3GC Group • Austin, Texas, USA
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- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionHave expert knowledge of IT best practices policies and regulations Have a clear understanding of client / server technology and network architecture Have an understanding of a wide range of technologies covering Microsoft platforms cloud email management virtualization shared storage disaster recovery remote access and more Have a solid understanding of cloud deployment and operations Have knowledge and significant experience with designing and implementing metrics and measurements Have 8 years of IT service experience Have 5 years of IT supervisory experience Have strong analytical skills proven functional and technical analysis skills and professional client interaction Have service awareness of all organization key IT services for which support is being provided Have strong teamwork customer service and interpersonal skills Have good communication including writing speaking and active listening Have the ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment Have strong problem solving and critical thinking skills Have the ability to make sound decisions and solve complex business and technical issues Have advanced leadership and conflict management skills Have skill in strategic planning with an ability to think ahead Have skill in leading people and getting results with a strong client orientation Have excellent attention to detail Have proven success in leading a team and developing staff Have great project management skills including organization planning time management and prioritization Have a fully functional and up-to-date computer with which to perform duties Be willing to install next generation end point protection on the computer Authorized to work in the US for any employer Be open to a part-time contract opportunity This is a remote (work from home) opportunity.
ABOUT THE ROLE :
The ITaaS Director directly oversees the Technology helpdesk technicians system administrators and engineering consulting teams that serve our diverse client base. A combination of manager account supervisor business driver cheerleader and customer service expert this part-time onsite role requires a broad collection of skills as well as specific industry expertise.
RESPONSIBILITIES :
In this role youll get to...
- Take complete ownership of the technology team and partner with the account managers to provide excellent client services.
- Play an active role in proactive and reactive client management and issue resolution.
- Work closely with the executive team to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base.
- Oversight of service delivery projects including equipment deployment software releases email migrations etc.
- Develop maintain support and optimize key functional areas to remove barriers hindering the teams overall performance.
- Ensure the oversight organization and motivation of all members of the Technical Operations team.
- Lead by example challenge functional status quo manage and develop processes to document client issues leverage trends and impact analyses in the overall service enhancement.
- Manage all aspects for the tier 1 and tier 2 organizational response of the Technical Operation Centers.
- Build develop and lead remote and onsite team of technical Operations resources.
- Investigate methods and procedures to better monitor our network and respond to issues.
- Provide executive-level reporting to inform decision making.
- Be the bridge between MSP partners for tier 1 and 2 support and our clients. Serving as the outsourced IT manager to help with escalations and troubleshooting.
- Escalation point to carrier and cloud partners we help implement and support for clients.
- Identifies staffing needs and works with the recruitment team to pursue targets.
- Maintains familiarity with current and upcoming IT equipment services and other developments.
- Perform root cause analysis of infrastructure problems and develop resolution and prevention plans.
- Other duties as assigned or needed
REQUIREMENTS :
On day one well expect you to...
NOTE :
Required Experience :
Director
Key Skills
Fundraising,Management Experience,Coaching,Analysis Skills,Strategic Planning,Team Management,Budgeting,Leadership Experience,Mentoring,Public Speaking,negotiation,Supervising Experience
Employment Type : Part-Time
Experience : years
Vacancy : 1
Hourly Salary Salary : 130 - 175
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