Manager Hospitality Patient Experience

Manager Hospitality Patient Experience

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Manager Hospitality Patient Experience like you to be a part of our team.

Job Summary And Qualifications

Responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.

Responsibilities include :

• Overall operation and management of the patient tray delivery system.
• Coordination of daily floor stock delivery.
• Monitoring costs and providing financial reports as needed.
• Coordination and implementation of performance improvement and quality control programs for Food and Nutrition Services.
• Interviewing, hiring, training, coaching, and counseling of staff in accordance with hospital HR policies.
• Ensuring all required documentation is completed in a timely manner.
• Ensuring compliance with HACCP guidelines and regulatory standards.
• Participating on hospital committees.
• Overseeing Patient Computer system, on-site administrator, and liaison with IT&S department.
• Overseeing Department temperature monitoring system.
• Acting as a resource and / or expert in food and nutrition information.
• Promoting consistent, positive patient interactions.
• Engaging in service recovery when necessary.
• Providing education support for staff, ensuring necessary certifications are maintained.
• Coordinating facility preceptors for Dietetic Interns.
• Coordinating and / or performing a variety of staff development functions.
• Attending Leadership development seminars, WebEx, conferences as available.
• Completing identified leadership development training in HealthStream.
• Practicing and adhering to the "Code of Conduct" and "Mission and Value Statement."

Qualifications

Required :

Preferred :

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager Hospitality Patient Experience opening. Qualified candidates will be contacted for interviews.

Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.