Customer Service Representative - BMW

Job Description

Job Description

Customer Service Representative BMW

The Sewell team is searching for a friendly, interactive, and outgoing individual who can excel in assisting our guests in the sales department. Our Customer Service Representative is the front line of guest relations, as they greet customers on the lot, assist them in browsing inventory, test driving, and providing valuable product knowledge. This role is not a 'sales' role but is a great fit for a client-oriented, friendly person that enjoys automotive and working with a fast-paced team. The CSR bridges the gap between the guest and the sales team.

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Responsibilities

Roles & Responsibilities :

Greet & interact with guests coming onto the property

Use product knowledge to match customers wants and needs into options to showcase

Create lasting relationships to ensure customer / brand loyalty

Understand and implement dealership sales processes

Facilitate gathering key contact information from guests to assist in sales process

Present and demonstrate vehicle features

When needed, assist team with tracking and moving inventory, maintaining cleanliness of property & vehicles

When needed, assist in delivering vehicles to guests

Remain up to date on products, market trends and certifications through Ford & Lincoln

Maintain records via Client Relationship Management (CRM) software

Schedule : Part Time- & Full-Time availability Monday - Saturday 7 : 30am-5 : 00pm

Requirements

Skills & Requirements :

Must be able to be outside in the weather

Must be able to be on your feet for long periods of time and remain active throughout the workday

Must be able to actively start friendly conversations with guests

Must have a valid Drivers license with good driving record