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Lead Telecommunications Voice Systems Analyst

Lead Telecommunications Voice Systems Analyst

Maricopa CountyPhoenix, AZ, United States
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Posting Date

08 / 19 / 25

Application Deadline

09 / 01 / 25

Pay Range

Min - $86,000.00 1st Quartile - $94,625.00 Mid - $103,251.20 Max- $120,500.00

Job Type

Unclassified

Department

Sheriff

About the Position

The Telecommunications Programmer Analyst Senior-Lead analyzes, evaluates, and maintains systems including data network, voice systems, commercial cellular equipment, public safety wireless and / or video communications systems. Incumbents conduct analytical studies to define problems, identify deficiencies, and recommend solutions that impact the enterprise and user unit effectiveness. This position has the highest level of technical expertise, works on complex assignments requiring considerable independent discretion and judgment, and may act as a lead providing training and guidance to Technology Bureau staff.

About the Maricopa County Sheriff's Office

Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency. We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel. We come together as a team to support and provide public safety.

POSITION QUALIFICATIONS :

Education :

  • Bachelor's degree in Computer Science, Information Technology, or a related field;

Experience :

  • Five (5) years of work experience in a telecommunications analyst, network analysis or similar position

    • Combined education and experience qualifications :

  • An equivalent combination of education and job-related experience may substitute for the minimum qualifications on a year for year basis.

    • Other requirements :

  • Must possess a valid Arizona driver's license or have the ability to obtain by the time of hire.
  • Training that may be provided on-the-job : FEMA NIMS - IS100 and 700; Safety; Payroll; PREA.
  • Prior to hiring, the Sheriff's Office requires that all candidates pass an extensive background review

    • Our Preferred Candidate has :

    Experience in programing advanced features in Avaya premise-based PBX systems, such as coverage paths, caller applications, trunk programming and call center applications.

    Compensation is more than a salary with MCSO :

  • Growth and stability since 1871
  • Choice of three medical plans - starting as low as $70 / month
  • Vision insurance
  • Dental Insurance
  • Pet Insurance
  • Life Insurance
  • Paid Holidays - 10 / year + 1 personal day
  • Three weeks of vacation PTO accrual your first year (rollover!)
  • Two weeks of Sick time PTO accrual your first year (rollover!)
  • Pension : Enrollment in Arizona State Retirement System
  • Paid Parental leaves (birth / adoption)
  • 10% discount at KinderCare facilities in the Valley and upcoming MCKids Club to serve County employees and their families exclusively
  • MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
  • Professional Development Assistance
  • Tuition reimbursement
  • Access to free County gyms
  • Employee Discounts
  • Learn more at Benefits Overview

    • Working Conditions

    Maricopa County is an EEO / ADA Reasonable Accommodation Employer.

    The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

    Work occurs primarily indoors in an office setting. Position involves managing frequent interruptions, time pressures, and high work volumes. Responsibilities require concentration, accuracy, ethical conduct, and a professional demeanor.

    Position requires performing duties in equipment rooms, mechanical rooms, and corridors as well as working aloft from ladders

    Work environment

  • Indoors
  • Rarely outdoors or in temperatures above 90 degrees or below 40 degrees
  • Frequently in confined areas
  • Conditions may rarely include smoke / dust, wet / damp areas, stairs or ladders

    • Physical environment

  • Sitting, standing, walking
  • Driving a vehicle
  • Speaking, hearing, seeing, reading
  • Distinguishing colors
  • Bending / kneeling, reaching
  • Twisting, climbing, crawling
  • Crouching, balancing

    • Social environment

  • Time pressures
  • High volume of work
  • Handling multiple or complicated tasks
  • Accuracy
  • Decision making
  • Concentration / vigilance
  • Teamwork
  • Working in close physical proximity with others
  • Conditions frequently include interruptions, unscheduled tasks, frequently changing tasks, public contact, overtime / rotating shifts

    • Knowledge, skills, and abilities :

    Knowledge of :

  • Project management principles and methodologies
  • LAN / WAN networks, TCP / IP protocols and network technologies
  • Common network software and common network hardware such as Cisco, Palo Alto, and Aruba.

    • Skill in :

  • Applying diagnostic, problem solving and analytical skills
  • Supporting mission critical enterprise systems and data networks
  • Comprehending, analyzing, and communicating complex technical information.
  • Managing time efficiently and adjusting to multiple changing priorities.
  • Gathering and converting user requirements into technical specification documents

    • Ability to :

  • Plan, organize, monitor, control and implement telecommunications data networks and video projects
  • Work well with and / or lead people from many different disciplines and with varying degrees of technical expertise
  • Express complex technical concepts effectively, both verbally and in writing

    • ESSENTIAL JOB TASKS

    This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned. List in order of importance.)

  • Design, implement, and manage large telecommunications systems and network projects
  • Supervise vendors for contracted services
  • Act as a liaison between Sheriff's Office and network vendors (e.g. Lumen and Avaya) on high-level support issues
  • Perform management studies and other special projects
  • Provide direct interface with other departments in support of the Sheriff's Office voice & data networks.
  • Prepare correspondence and reports
  • Diagnose problems and repairs equipment ensuring conformance to specified codes and standards
  • Solve complex problems using technical knowledge and professional judgment to restore critical systems
  • Respond to job assignment such as work orders, engineering changes and trouble calls as required which may necessitate call-in to work after normal shift hours
  • Analyze component requirements of new and upgraded systems and perform installation and testing of new products
  • Acquire, activate, program, and provide support for premise based and cellular phone equipment and evaluate new technology
  • Ensure adherence to and completes / updates documentation of routine maintenance schedules and inventory
  • Compile and update statistical information, manuals and reports
  • Represent the division at meetings, both internal and external
  • Provide on-the-job training to users and other technical personnel
  • May be responsible for supervising and assigning work to other Technology staff, although this is not the primary function of the job
  • Provide high-level off-hours support on a rotating basis with other technical personnel
  • Be present at work site to perform assigned tasks at the times and dates scheduled and / or assigned by the supervisor

    • SELECTION PROCEDURE :

    The hiring authority will select the successful candidate based on departmental needs.

    All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation and polygraph. A background investigation and polygraph will be conducted on any current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

    Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.

    Selection Procedure

    Only the most qualified candidates will be considered

    Consideration will only be given to candidates who submit online applications

    Candidates will be contacted primarily through email and their Workday online application profile

    Must pass a pre-employment background and / or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

    Maricopa County is an equal opportunity employer.

    Apply Now!

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