Business Development Representative

Join Glenbrook Chrysler Dodge Jeep Ram in Fort Wayne, Indiana, as a Business Development Representative and be at the forefront of customer engagement in our dedicated on-site environment. We provide an inviting atmosphere where every team member's contribution is valued, and positive energy drives exceptional service. As a key player in our Customer Service department, you will be instrumental in building and nurturing strong relationships with our customers and ensuring each interaction is memorable and meaningful. Your role will involve directly engaging with potential and existing clients, answering inquiries, and guiding them through our exceptional range of vehicles and services. If you have a passion for customer service and thrive in dynamic settings, our team is eager to welcome you. Join us and be part of a vibrant team that prioritizes customer satisfaction and professional growth. Pay is a base pay plus monthly bonus.

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Responsibilities

Customer Interaction : Proactively reach out to current and potential clients to understand their needs and introduce them to our products and services.

Appointment Scheduling : Arrange and manage appointments for prospects to visit the dealership to meet with our sales team.

Lead Management : Monitor and manage all leads in the CRM system, ensuring timely follow-up and accurate data entry.

Relationship Building : Develop and maintain strong relationships with clients to encourage repeat business and referrals.

Market Research : Stay informed on industry trends and competitor offerings to better understand customer needs and expectations.

Performance Tracking : Meet and exceed established performance metrics related to customer engagement and appointments.

Requirement

Education : High school diploma or equivalent required.

Experience : Previous experience in a customer service or call center role preferred.

Communication : Strong verbal and written communication skills are essential.

Customer Focus : Demonstrated ability to provide outstanding customer service.

Problem-Solving : Ability to analyze issues and provide effective solutions promptly.

Organization : Strong organizational and multitasking abilities.

Technical Skills : Familiarity with CRM software and basic computer skills