Technical Support Specialist

Our Mission

Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We're 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc's most important asset is our people. As a Technical Support Specialist, you'll play a vital role in ensuring employees in the New York office and remote users across the U.S. have the technology and support they need to succeed. You'll focus on onboarding and offboarding processes, triaging IT requests, troubleshooting employee systems, and maintaining accurate asset and inventory records. You'll also provide in-person support in our New York City office five days a week, serving as the go-to resource for walk-up requests and daily onsite IT coverage. This role is a great opportunity for someone early in their IT career who wants to build technical experience, contribute directly to the success of our teams, and grow toward a senior technical support or engineering role while helping advance Zocdoc's mission to give power to the patient.

You'll enjoy this role if you are...

• Personally motivated by helping others and creating seamless technology experiences for your teammates.
• Resourceful and proactive; you see an issue, take ownership, and work to get it resolved efficiently.
• Detail-oriented and organized, keeping track of multiple priorities while ensuring accuracy across onboarding, asset tracking, and IT requests.
• Collaborative and communicative, understanding that great IT support depends on both strong relationships and effective processes.
• Adaptable and curious, always willing to learn new systems, improve existing workflows, and grow your technical skills.
• Excited to grow within IT, taking on new challenges and building a foundation for long-term career development.
• Professional, approachable, and able to stay positive even when things get hectic. You know that a little humor and teamwork go a long way.

Your day to day is...

You'll be successful in this role if you have...

Benefits :

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and / or equity; your recruiter will discuss the full compensation package details.

NYC Hourly Pay Range

$32-$37 USD

About us Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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