Director, Access Services

The Director, Patient Access Main / ED provides visible and proactive leadership to staff, management, internal partners, leaders, departments, and other key stakeholders across the organization. This role is responsible for patient access operations in the Main and Emergency Departments (ED) across multiple hospitals, including but not limited to referral management, patient access and scheduling, verification of benefits, and other operational areas supporting patient access initiatives, patient growth, and retention.

This position champions efforts that improve processes and achieve the highest possible levels of customer experience, access, and satisfaction. The Director ensures alignment with organizational goals and holds significant accountability for achieving key metrics in quality, customer satisfaction, associate engagement, and leadership effectiveness.

The ideal candidate will bring hands-on Main / ED leadership experience, strong change management skills, and a proven track record of improving quality metrics and developing high-performing teams. This leader must be highly organized, patient-focused, and adaptable to evolving needs, overseeing multiple hospitals while directing admitting and registration operations, improving patient satisfaction, ensuring throughput, maintaining regulatory compliance, and coaching leadership staff.

Schedule flexibility is required due to 24 / 7 department operations. This position is based in an office environment with opportunities for remote work.

MISSION, VALUES, and SERVICE GOALS

MISSION : We deliver outstanding care, inspire health, and connect with heart.

VALUES : Trust. Respect. Integrity. Compassion.

SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.

Division Operations

• Executes and translates high-level directives from the Vice President into actionable plans across numerous direct and indirect reports.
• Directs, develops, and implements strategic and operational projects and processes either autonomously or through facilitation of cross-functional teams to achieve objectives efficiently.
• Incorporates digital innovation, including AI and automation, to create more cost-efficient and patient-friendly workflows.
• Analyzes Main / ED patient access data to identify trends, resolve bottlenecks, and implement improvements in processes and technology.
• Reviews, establishes, and revises policies and procedures to enhance the effectiveness of access operations.
• Collaborates cross-functionally with other departments and system teams to resolve systemic issues and enhance scheduling and registration processes, ensuring coordinated and convenient experiences for patients and providers.
• Develops short- and long-term goals and objectives for Main / ED Access Services aligned with organizational strategy.
• Develops, secures approval for, and manages departmental budgets to achieve financial and operational goals.
• Directs and develops department managers and supervisors to ensure efficient operations and effective leadership across all hospital sites.
• Interviews, hires, trains, evaluates, and manages staff performance, disciplines or discharges personnel when necessary.
• Interprets and enforces established policies and procedures; recommends policy changes that enhance operational effectiveness.
• Ensures all work meets established quality standards and that accurate information is delivered to appropriate departments promptly.

Leadership

Financial Management

Safety and Quality Improvements

Leadership Competencies

Organizational Responsibilities

Commitment to The Beacon Way

DEIB Commitment

Beacon Health System is committed to delivering outstanding care, inspiring health, and connecting with heart by fostering diversity, equity, inclusion, and belonging in every aspect of our work.

Education and Experience

Knowledge & Skills

Working Conditions and Physical Demands