Field Support Specialist

Your Job

As a Field Support Specialist, you'll manage customer communications, coordinate with technicians and engineers, and ensure all elements are in place for successful field service startups. You'll handle multiple projects simultaneously, prioritize urgent service requests, and support the vapor group's high-volume operations.

Our Team

John Zink, a Koch Engineered Solutions company, provides expert support for this equipment through its Technical Services team. Our skilled Field Service Specialists deliver commissioning, tuning, troubleshooting, inspection, and maintenance services to customers around the world.

What You Will Do

• Support sales efforts by sourcing leads, prepare and follow up on service quotes (callouts, startups, retrofits, repairs), and proactively pursue new business opportunities.
• Oversee order processing - handle contracts, purchase orders, and compliance checks from quote-to-order (Q2O) through to work order creation.
• Coordinate and support service projects - schedule technicians and engineers, attend turnover and customer meetings, and ensure proper documentation for domestic and international work.
• Monitor project progress and financials - track costs vs. purchase orders, issue change orders, and ensure timely invoicing and project closure.
• Maintain accurate records and reporting - track opportunities, quotes, and work orders in Salesforce; lead startup scheduling and invoicing meetings; and complete weekly team reporting.
• Assist with fleet management and other operational support as needed.

Who You Are (Basic Qualifications)

What Will Put You Ahead

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch Engineered Solutions company, John Zink is a global leader in emissions control and a pioneer in modern Combustion solutions. Our research and development facilities make up the largest testing complex of its kind. Additionally, our worldwide service organization is the largest, most technically advanced team of its kind. We provide solutions to capture emissions, destroy pollutants, manage waste and heat vital processes to help industries operate more cleanly and efficiently.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation / time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).