Associate Service Desk Agent Corporate (Las Vegas)

Description

WE ARE CAESARS

At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them

Our Mission : Create the Extraordinary

Our Vision : We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.

Our Values : Blaze the Trail Together We Win All-In on Service

Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.

JOB SUMMARY

We are hiring an Associate Service Desk Agent to join our team. The Associate Service Desk Agent is directly responsible for helping employees to solve technology-related issues. This position may have to process user password resets and / or unlock user accounts in Active Directory or other systems as designated and in accordance to Cyber security policies and procedures. This person will directly interact with end users and may have to appear on camera to assist with identity validation of employees.

This role may involve direct communication with stakeholders to provide status of open issues as well as active collaboration across teams to achieve resolution. This individual will be expected to have a thorough understanding of all facets of service desk and responsibilities while working alongside manager(s) and director(s) to uphold / enforce departmental policies and procedures.

HOW YOU WILL CREATE THE EXTRAORDINARY

Responsibilities include but may not be limited to the following :

• Ensure timely communication and resolution
• Ensure SLAs are met and all process steps are being followed and actively monitor team queue and assist in the complete documentation of incident tickets.
• Clearly and effectively communicate with the end user community to help to understand the issue that they are facing and actively working with them in a collaborative manner to quickly resolve their issue.
• Review support incidents for process problems.
• Establish and maintain good working relationships.
• Must possess strong verbal and written communication skills.
• Strong organization time management and attention to detail required.

WHAT YOU WILL NEED

WORK ENVIRONMENT

TOGETHER WE WIN

We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.

Required Experience :

IC

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1