Senior Customer Onboarding Specialist

The Senior Customer Onboarding Specialist (Senior COS) is an autonomous experienced consultant responsible for the successful accelerated implementation of HubSpot solutions for complex multi-stakeholder customers across diverse industries. Building upon the foundational work of the Professional COS this role requires translating high-level business goals into measurable onboarding objectives designing scalable multi-Hub solutions and independently managing complex timelines to ensure rapid time-to-value (TTV) and sustained product adoption. The Senior COS acts as a subject-matter expert on specific HubSpot Hubs and inbound best practices.

• Independently manage a portfolio of complex implementations with competing priorities re-planning as needed to ensure successful and timely delivery.
• Connect delivery activities to tangible business impact (e.g. TTV reduction adoption KPIs ROI proxies).
• Oversee product setup training and initial campaign execution for customers focusing on accelerating time-to-value.
• Own smooth handoff to post-onboarding success teams with clear outcomes and documented risks.
• Design scalable multi-Hub solutions aligned to complex business processes and data models.
• Advise customers on technical elements including integrations and APIs and integrate apps / tools within the HubSpot ecosystem managing permissions and governance.
• Serve as a go-to resource on specific Hub expertise troubleshooting and optimizing configurations to improve target outcomes (e.g. activation).
• Guide customers through product configurations solution integrations and reporting to promote user adoption and expansion into new features and functionality.
• Adapt and lead discovery sessions for complex or multi-stakeholder contexts including regional or language nuances to define the implementation roadmap.
• Facilitate cross-functional collaboration with Sales Success Implementation and Product teams to ensure a seamless customer experience.
• Tailor messaging for executive technical and regional audiences; resolve conflicts constructively and manage escalations to resolution.
• Identify process gaps within customer onboarding; propose and pilot improvements with measurable gains.
• Proactively utilize AI solutions and other internal resources to address customer issues and grow individual knowledge independently.
• Translate customer goals into measurable onboarding / consulting objectives tied to activation or adoption KPIs.
• Provide consultative value positioning with existing customers leading to net-new sales opportunities for Services and Product.

We are looking for people who :

Pay & Benefits

The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.

Annual Cash Compensation Range :

$92000 $138000 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants : (m / f / d) - link to HubSpots Career Diversitypage here.

India Applicants : link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE : HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most : customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments : Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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Required Experience :

Senior IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1