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Senior IT Support Engineer

Senior IT Support Engineer

Halcyon Financial TechnologyMenlo Park, CA, US
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Position Overview

We are looking for a Full Time Senior IT Support Engineer, known internally as a Senior Information Services Advisor, to efficiently work in a remote work environment with some on-site coverage. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. In this role, frequent video conferences with both team members and clients are the norm, facilitating seamless communication and collaboration. We are looking for professionals who are able to multitask and quickly adapt to client needs while utilizing active thinking and problem solving to ensure the highest levels of client satisfaction.

Responsibilities

  • Provide high quality, executive-level user support to our financial services clients on-site and remotely
  • Build and maintain trust and rapport with clients
  • Drive the adoption of leading-edge cloud technologies
  • Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki
  • Design, implement, document and maintain clients' infrastructure, applications, and system management tools
  • Assist with maintaining clients' cybersecurity, cloud, and high availability strategies
  • Assist the Project Management Team
  • Translate complex technical solutions to end-users and decision-makers
  • Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
  • Collaborate with other team members to find the best solutions for our clients
  • Willingness to help other team members
  • Commitment to ongoing learning and professional development
  • Standard work hours are from 9 : 00 AM to 6 : 00 PM PST

Required Qualifications

  • 6+ years of recent end-user technical support experience, including providing support to executive-level users
  • Extensive macOS and Windows Desktop experience
  • Experience with Microsoft related technologies : Windows Server, Active Directory, Exchange, and Office 365
  • Experience implementing and supporting networks including switches, firewalls and a good knowledge of TCP / IP, DHCP, and DNS
  • Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA
  • Experience with Project Management is a plus
  • Strong problem-solving skills and attention to detail
  • Excellent written and verbal communication
  • Strong time management and ability to prioritize
  • Ability to thrive in a fast-paced environment and work effectively under pressure
  • Ability to be on-site daily (Monday-Friday)
  • Available to be on call once per quarter for one week
  • Education : High school degree
  • Preferred : 2+ years of experience in financial services

    • Salary Range

  • 80,000-$120,000 + Bonus

    • The Benefits Of Working For Halcyonft

  • Exposure to cloud technologies such as Office 365, Azure, Dropbox, and Slack
  • Part of a team of senior technicians that aim to deliver exceptional service
  • Generous compensation
  • Best-in-class benefits : medical, dental, HSA, Dependent Day Care FSA, and commuter benefits
  • 4 weeks PTO and 10 paid holidays
  • 401k employer contribution starting at 6 months of employment
  • Quarterly bonus
  • Opportunities to earn technical certifications
  • 1% of profits contributed to non-profits every quarter
  • Great Place to Work Certified
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    It Support Engineer • Menlo Park, CA, US