Central Communications Specialist

Role Overview :

The Central Communications Specialist is often the first voice a patient hears and the most consistent point of contact throughout their care journey. This role is critical in shaping the patient experience from first call to final follow-up. Specialists manage phone communications, scheduling, form processing, and digital messaging. They serve as brand ambassadors who bring empathy, clarity, and operational precision to every patient interaction.

Principal Duties and Responsibilities :

• Responds to request and inquiries from the patients and the general public in person and over the phone and via email
• Virtually greeting patients, answering questions, booking appointments, facilitating patient requests, responding to email inquiries
• Educate patients on treatments, medications, and procedures
• Supervises day to day operations of the clinic processes. Assures patients receive excellent customer service
• Registering patients, verifying insurance eligibility, and collecting payments through various software systems
• Preparing reports and audits
• Collect all insurance information, verify patient demographics, process payments, post patient balances, and complete daily patient call backs
• Monitors patient satisfaction and resolve any complaints
• Drives excellence in business, clinical, and financial operations of the center through managing workflow, scheduling, and other items as needed
• Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly service.
• Champions the Trillion Health & Hormone brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public.
• Monitors and optimizes systems that meet staff communication utilizing a multi-line phone system, email, fax machine, printer, copier, and scanner to process patients through the Trillion Health & Hormone process.
• Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.
• Discharge patients, assist office and clinical staff, and close office at end of day.

Requirements