Software Engineering Associate Director – Communications

We are currently seeking a Software Engineering Associate Director – Communications to drive the engineering and delivery of strategic initiatives around contact center utilized by OneMain’s Branch and Central operations to execute multi-channel and omni-channel communication via 1 way and 2 way SMS, Email, Push and web.

Partnering closely with Engineering, Product Management, and our proprietary communications hub (Communications Platform as a Service - CPAAS) platform, you will own the execution of the Contact Center and surround microservices roadmap to enable rapid iteration of process and journey orchestration making using cloud-native technologies.

As an Associate Director of Software Engineering at OneMain Financial, you will play a critical role in overseeing a team of more than 10 engineers and driving the success of a cutting-edge project. We are seeking a servant leader who is self-sufficient and self-starting, and who has a passion for fostering a culture of inclusivity within their team. The ideal candidate will have a strong background in software engineering, preferably contact center solutions, will be highly skilled in people, project and stakeholders’ management.

Job Duties & Responsibilities

Lead and manage one or more agile development teams of 10+ individuals within Customer Communications Technology Lane.

Collaborate on and influence cross-organization and cross-product initiatives.

Partner with peers and leaders across organizational boundaries, communicating effectively with people throughout the organization.

Establish credibility as an engineer, coach and leader in turn driving collaboration with architects, principal engineers, and other technical experts to foster technical innovation and the use of advanced techniques and technologies (e.g., process automation, advanced engineering practices, etc.) to enhance business value and reduce operational burden.

Understand viewpoints of and collaborate effectively with product managers and engineering resources to ensure that products are defined, architected, implemented, delivered, and supported in alignment with organizational strategy, goals, and standards while addressing business vision, strategy and needs.

Responsible for the credibility of estimates, consistently deliver on commitments with high quality product on a predictable schedule.

Responsible for technical integrity, compliance, and alignment to our technology strategy of software products over time.

Responsible for compliance of practices and products to all security, privacy, audit, regulatory, company policies, procedures and standards and other requirements.

Provide clear and timely communication and effective coordination with stakeholders to ensure risks, issues and changes are well managed.

Build and develop high performing, appropriately staffed, self-organizing agile development teams that deliver business value rapidly, predictably and with a high-quality work product.

Assess and instrument software engineering and / or other practices, as necessary, to cultivate a culture of continuous improvement (kaizen) in engineering practices, operational efficiency, time to value and product quality.

Establish standards for performance, client satisfaction, compliance, and operational efficiency. Ensures standards are met or exceeded by interpreting and synthesizing complex metrics against key performance indicators.

Hire, coach, mentor and develop great engineers.

Responsible for ensuring vendor commitments are met within agreed to budget and schedule and that delivered product or service meets business, operational, compliance and other needs.

Qualifications Required :

BA / BS degree in computer science, mathematics, engineering, or related field 10+ years of experience working in software engineering, enterprise and mixed technology environment comprised of large scale, highly integrated systems.

Ability to work in a fast-paced environment.

Prior experience planning, executing, and driving transformational technology strategies.

Strong communication, organization, time management, interpersonal and management skills.

Outstanding problem identification, analysis and solving skills with a bias for action.

Proven change agent who can improve and grow the capability of teams.

Demonstrated ability to develop effective working relationships and leverage those relationships to improve the quality of work products.

Well organized, thorough, and able to handle competing priorities.

Fluent in agile software processes (Scrum, Kanban) and able led others by example

Direct, hands-on experience and proficiency with one or more high and low-level software architecture patterns : Event-Driven, Mircoservices

Direct, hands-on experience and proficiency with one or more programming languages such as but not limited to : JavaScript, GraphQL, Production experience with : HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake

Proficient with

o Data mining / programming tools (e.g. SAS, SQL, R, Python)

o Database technologies (e.g. PostgreSQL, Snowflake. and Greenplum)

o Data visualization (e.g. Tableau, Looker, MicroStrategy)

Experienced in designing, implementing and CI / CD pipelines in complex environments.

3+ years managing complex, distributed and / or enterprise systems

Preferred :

Direct experience and proficiency with Amazon Web Services : VPC, S3, CloudFront, EC2, Lambda, API Gateway, SNS, SQS, Kinesis, Active MQ, Step Functions, Elastic / Open Search

Prior experience on Contact Center solutions (Sinch / GLIA / Five9 / Other)

Prior experience of Marketing Technology platforms engineering (Adobe Campaign, AEP, Salesforce)

Prior experience within financial services

Master’s in Computer science, Information Systems preferred.

Target base salary range is $140 - $160k, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

This role is Hybrid. You should be located within a committable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, Evansville IN, or Dallas / Fort Worth TX. Our colleagues are in the office a minimum of two days a week for dedicated collaboration.

Who we Are

OneMain Financial (NYSE : OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with :

Health and wellbeing options for team members and their dependents

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Continuing education

Bonus eligible

Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)

Paid holidays (7 days per year, based on start date)

Paid volunteer time (3 days per year, prorated based on start date)

And more