Help Desk Specialist

A company is looking for a Help Desk Specialist to provide Tier 2 support for software systems. Key Responsibilities Provide Tier 2 support for government software systems, focusing on the PIEE application Act as a liaison between end-users, Tier 1 support, and Tier 3 development teams for issue resolution Identify, document, and escalate software defects using JIRA, including bug reports and root cause analysis Required Qualifications Minimum 2 years of experience in software systems support or a related technical role Strong understanding of software interaction with computer hardware and system architecture Proficiency in JIRA and Confluence within the Atlassian suite Familiarity with Agile software development and manual testing practices Experience with Section 508 compliance testing and accessibility standards