Patient Service Representative

Patient Services Representative (Call Center Representative)

We seek a highly organized and compassionate Patient Services Representative (Call Center Representative) to join our centralized call center team. As a Patient Services Representative, you will be pivotal in providing exceptional customer service and administrative support to patients, healthcare professionals, and external stakeholders. Your primary responsibility will be efficiently managing incoming calls, scheduling appointments, and facilitating communication between patients and medical staff. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle high call volumes with professionalism and empathy.

Location The candidate can work in a Hybrid / Remote capacity in South Texas (Laredo, Corpus Christi, or Rio Grande Valley). The position will require individuals to be onsite for the first 30 days for training in the Edinburg, TX, area.

Key Responsibilities :

Call Management :

• Handle incoming calls from patients, healthcare providers, and external partners courteously and professionally.
• Listen actively, gather accurate information, and respond appropriately to inquiries, appointment requests, and general questions.
• Route calls to appropriate departments or medical staff as needed.

Appointment Scheduling :

Patient Information Management :

Communication Facilitation :

Problem Solving :

Training and Compliance :

Qualifications :

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!