Technical Support Analyst

Job Description

Job Description

Title : Technical Support Analyst (Collaboration & Meeting Technology)

Location : Milwaukee, WI

Type : Hybrid (3 days onsite per week)

Duration : ASAP - 11 / 27 / 2026

Perks : Competitive Rates, Benefits, free daily lunch when onsite

Standard Hours Per Week : 40-55

Job Description :

We are seeking a Technical Support Analyst to join a collaborative team of 11 professionals dedicated to supporting Zoom rooms and meeting technologies across both corporate offices and field locations. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering exceptional user experiences.

Key Responsibilities

• Provide multi-channel technical support for both office and field users, resolving issues related to PCs, mobile devices, hardware, software configurations, operating systems, and LAN environments.
• Conduct initial client consultations to analyze technical issues, apply functional knowledge, utilize support tools, and implement first-contact resolutions whenever possible.
• Take on increasingly complex support assignments to grow into a multi-functional technical subject matter expert.
• Identify and recommend process and service improvements with a continuous learning mindset; collaborate with senior team members to implement innovative solutions.
• Build strong working relationships with internal and external teams; participate in temporary project or support assignments as needed.
• Leverage communication channels and knowledge management systems to execute processes efficiently and enhance the client experience.

Qualifications

Preferred Skills