Administrative Assistant - Office Professional

Job Description

Job Description

At the Tom James Company, an Office Professional supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An Office Professional is a valued member of the Tom James support team.

We currently have a part-time opening in our Norfolk, VA office. Our position is for  10-12 hours per week at  $18.50  per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan. Regular onsite attendance required.

RESPONSIBILITIES

Order Entry

Entering Order Tickets, Customer Order Forms, and customer payments daily

Receiving & Shipping

Unpacking received shipments daily

Prepping and steaming (if necessary) garments for delivery; placing on proper Sales Professionals rack

Processing returns, remakes and alterations

Prepares all clothing for delivery by sales professional

Picks up and delivers client items as needed

Alterations

Entering all alteration instructions into the proprietary system

Delivering / picking up garments to / from outside (contract) tailors

Compiling Alteration Expense Summary for in-house tailors and sending to Accounting

Telephones / E-Mail / Mail

Answering incoming phone calls and giving messages to Sales Professional

Checking store e-mail daily and giving all information to the proper person(s)

Bank Deposits / Errands

Makes follow-up calls to factories, customers, and corporate office

Performing other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Experience with social media platforms for marketing and research purposes

Extensive knowledge of computer, Microsoft Office software and Google Docs

Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines

Strong organizational skills

Ability to bend and lift up to 20 lbs

Valid Driver’s License (Exception : larger metropolitan areas)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.