Community Health Worker

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Job Type

Full-time

Description

Function

Community Health Worker (CHW) will with specific target populations on identifying and address Social Determinants of Health (SDoH). CHWs will work closely with medical providers, primary care teams, and other agencies to improve patient care and outcomes.

Under the direction of the manager of Behavioral Health Integrated Services, the CHW will provide patient support and provide specialized and focused assistance and other duties as assigned at all Fenway Health clinical locations.

Principal Duties and Responsibilities :

Care Coordination

• Provides coverage of care coordination duties as needed
• Assists patients with completion of paperwork
• Provide patients with updated and accurate information regarding care coordination services
• Actively build good working relationships with clients and colleagues
• Assists patients with applications for enrollment in programs as needed
• Document in EHR for each patient interaction
• Assists department with care coordination administrative tasks such as completing and faxing client paperwork
• Assist with outgoing phone calls to community resources as needed
• Assists with distributing program materials to clients via mail as needed
• Convey the purposes and services of a program to the patient population and the impact that program or service would have
• Help patients develop health management plans and goals
• Follow-up with health management / care plans with both patients and providers
• Coach patients in effective management of their chronic health conditions and self-care
• Assist patient in understanding care plans and instructions
• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place
• Establish positive, supportive relationships with participants and provide feedback
• Assist patients in accessing health related services, including but not limited to : obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services
• Facilitate communication and coordinate services between providers
• Motivate patients to be active, engaged participants in their health
• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
• Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations.

Attends to healthcare issues of specific populations

Provides health education

Effectively communicates with patients, co-workers on medical team, in medical department and across departments

M eets Agency Participatory Expectations

Performs other related duties as required

Requirements

Preferred Qualifications :

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Salary Description

24.62-26.67