Seasonal Call Center CSR

Seasonal Call Center CSR

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Revenue (DOR) : The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer.

Role Overview

The Seasonal Call Center CSR ensures the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations tax administration. Experience is preferred but not required. The Seasonal Call Center CSR position will start on January 19th and will work through the peak tax season. Hours will depend on availability. Bilingual skills desired, but not required. This role is at the Central DOR office at the Indiana Government Center in Indianapolis, Indiana. This position starts at $22.00 per hour.

A Day in the Life

Responsibilities include : enjoying learning about a variety of the Department of Revenue tax procedures, including tax filing and payment requirements; providing best-in-class customer service to taxpaying customers by phone in a fast-paced call center environment; applying knowledge acquired in training and utilizing resources to analyze and problem-solve; responding to a variety of tax inquiries; accessing data utilizing basic computer skills; communicating professionally using correct grammar, spelling, and punctuation; and complying with all ethical and confidentiality requirements.

What You'll Need for Success

• High School Diploma, GED, or High School Equivalency.
• High-energy Optimism Teamwork Collaboration.
• Someone who provides open, honest, and positive communication.
• A continuous learning and improvement orientation let's get better every day together approach.
• A team member who speaks up if you don't understand or need more information.
• Ability to provide non-technical and technical customer service in person, in writing, or by telephone.
• Ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
• Ability to apply and understand ethics and confidentiality laws.
• Ability to analyze and solve problems using various resources.

Benefits of Employment with the State of Indiana : This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity : The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.