Imaging Customer Service SpecialistGovernment Jobs • Fort Myers, FL, US
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Imaging Customer Service Specialist
Government Jobs • Fort Myers, FL, US
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job_description.job_card.job_descriptionAnswer and respond to high-volume customer calls using a multi-line phone system. Assist customers with LeeWay accounts, invoices, and transponders. Set up new accounts and update existing customer information. Process payments, applications, renewals, and account changes. Resolve billing questions and customer complaints in a professional manner. Explain LeeWay programs, discounts, and toll enforcement policies. Maintain data accuracy while using specialized toll systems (e.g., ARCS, VES, MIRA). Handle confidential customer information with discretion. Complete other duties as assigned. High school diploma or GED. 1 year of experience in fast-paced customer service or a similar role. Strong attention to detail and ability to work accurately. Proficient with Microsoft Word, Excel, and Windows systems. Able to type efficiently and use computer systems for extended periods. Strong problem-solving, communication, and multitasking skills. Ability to remain calm and courteous with upset or confused customers. Comfortable researching information using internal systems and DMV tools. Must maintain confidentiality with sensitive customer data. Valid driver's license with a good record. Full-time : 40 hours per week MondayFriday, 6 : 00 a.m. to 2 : 30 p.m. Some weekend work may be needed during busy times. Support your local community through reliable toll processing and service. Be part of a fast-paced and detail-oriented team. Learn valuable skills in image review, data entry, and public service.
Toll Operations Support Specialist
Join our team and help support toll operations for Lee County! This position is responsible for reviewing images from Toll Plaza cameras and assisting Pay-by-Plate customers and LeeWay account holders. The ideal candidate is detail-oriented, comfortable working with computer systems, answering incoming calls, and experienced in delivering excellent customer service.
Duties and Responsibilities include :
Image Review & Toll Processing
- Review vehicle license plate images collected from cameras.
- Accurately enter plate details (letters, numbers, state, and plate type).
- Entry of license plate information from all U.S. states and Canadian provinces.
- Mark unreadable images using system codes.
- Report image issues or patterns to a supervisor.
- Research transactions to identify vehicle owners.
Customer Service
General Duties
Education and Experience required :
Skills and Knowledge :
Preferred Requirements :
Work Schedule :
Why Join Us?
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Customer Service Specialist • Fort Myers, FL, US
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