Community Manager

Job Title : Community Manager

Job Type : Contract

Contract Length : 6+ months

Target Start Date : ASAP

Work Location / Structure : Hybrid 3x per week in Foster City, California

About the Opportunity :

Our client, a leader in autonomous vehicle technology, is looking for a skilled Community Manager to join their team for a 6+ months engagement. This role is critical in fostering positive relationships with our riders, building our online community, addressing inquiries in real time, and ensuring a seamless incident response strategy. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

Key Responsibilities & Deliverables :

This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include :

• Monitor the social and digital media platforms, community inquiries, and press / media inquiries for community questions, feedback, and concerns.
• Respond promptly and professionally to inquiries, ensuring consistency in messaging and tone.
• Engage with users to foster brand trust, advocacy, and community growth.
• Escalate complex or high-risk incidents to the appropriate internal teams for resolution.
• Collaborate with the Support team to ensure cohesion and consistency with our customers' and community inquiries.
• Support the development and execution of the incident communication processes in collaboration with other teams.
• Monitor emerging reputational risks and execute existing communication strategies to mitigate potential crises.
• Serve as the first point of contact for real-time incident tracking and escalation, ensuring swift response and alignment with the incident communication processes.
• Provide sentiment analysis and reporting on key trends, risks, and opportunities.
• Work closely with the Communications team to align messaging and maintain an up-to-date response strategy.
• Deliver regular reports on community engagement, emerging concerns, and actionable insights.
• Ensure all inquiries are logged, tracked, and analyzed to improve future engagement and incident response.

Required Skills & Experience :

We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have :