Technical Help Desk

Job Description

Job Description :

A client of Insight Global is looking for a Desktop Support Technician to deliver a high-touch onboarding experience for newly hired sales representatives. This role involves coordinating device setup, guiding users through essential software installations, and ensuring proper registration within enterprise systems. The technician will also handle hardware preparation and shipping, troubleshoot within a Windows 11 environment, and provide post-delivery support to confirm readiness. Strong customer service skills and familiarity with tools like Workspace ONE or Omnissa Connect UEM are highly valued.

Day to Day :

Initiate contact with new sales representatives via chat to schedule onboarding and setup.

Provide a white-glove setup experience, coordinating closely with both new hires and their managers.

Guide users through the Microsoft onboarding process, including installation of :

Intelligent Hub

Workspace ONE Client

Ensure the device is properly registered and visible in Workspace ONE (Omnissa Connect UEM).

Use the newly issued password (prior to any changes) to associate the local account with the device.

Prepare and ship Dell Pro 13 laptops once setup is complete.

Follow up with the user post-delivery to confirm successful setup and readiness.

Compensation :

$17 / hr to $19 / hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Skills and Requirements

Troubleshooting within a windows environment

Windows 11

Customer service skills - Omnissa Connect UEM or WorkspaceOne

A+ Certification