Bilingual Customer Support Representative

A company is looking for a Customer Support Representative. Key Responsibilities Provide customer service via telephone or email regarding claims, benefits, and technical assistance Assist users with online portal registrations and navigation Educate providers on the Automated Benefit Claims system and maintain call handling standards Required Qualifications Bilingual in Spanish and English Prior experience in a healthcare or insurance background Ability to meet call volume and production standards Proficiency in using automated systems for claims processing Availability to work from 11 : 30 AM to 8 : 00 PM EST