Remote Contact Center Specialist - State National

Contact Center Specialist Level 1

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information. Apply to State National Companies for a position as a Contact Center Specialist and use your excellent problem solving and people skills to provide appropriate answers and resolution to a variety of insurance-related questions. You'll respond to inbound calls from our financial institution customers and insurance agents and make outbound calls or web verifications to insurance companies to confirm insurance information.

Essential Job Functions :

• Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution
• Perform insurance verifications via outbound calls and the internet
• Meet individual and team performance standards while maintaining good attendance and dependability
• Show courtesy and professionalism on all calls to ensure a positive customer experience
• Fully remote role
• Shift : Monday - Friday 12pm-9pm

Qualifications :

Education / Experience :

State National Provided Technology :

At Home Internet Technology Requirements :

At Home Work Requirements :

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better | We enjoy the everyday | We think further

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

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No agencies please.