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Associate Director, Digital Field Enablement
Associate Director, Digital Field EnablementGalderma • Boston, New Hampshire, USA
Associate Director, Digital Field Enablement

Associate Director, Digital Field Enablement

Galderma • Boston, New Hampshire, USA
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Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

The Associate Director Field Digital Enablement is a senior leader responsible for setting the strategy and driving the adoption of digital capabilities to enhance customer engagement for the pharmaceutical field force. This role serves as the key bridge between the sales organization and omnichannel / insights teams responsible for identifying developing and rolling out innovative field-facing capabilities. This individual will champion a comprehensive digital toolkit inclusive of Veeva tools but also including data-driven insights (Next Best Action) virtual engagement platforms Interactive Visual Aids (IVAs) and field-facing analytics dashboards. This leader will act as a primary change agent working directly with sales leadership and field teams to embed new digital ways of working drive adoption and ensure all solutions are aligned with commercial objectives.

Key Responsibilities :

Strategic Leadership & Capability Road Mapping

  • Develop and execute a multi-year strategy for field digital enablement that supports commercial priorities and talent development goals.
  • Serve as a senior advisor to Sales leadership on digital engagement trends capability gaps and readiness for new initiatives.
  • Act as the business owner for the sales force digital engagement ecosystem defining the roadmap for key capabilities including the Veeva Commercial Cloud platform AI-driven insight / NBA engines Interactive Visual Aids (IVAs) virtual engagement / remote detailing tools and field-facing content portals.
  • Partner with IT and Omnichannel colleagues to define business requirements for new capabilities ensuring seamless integration with the broader MarTech stack and data ecosystems.

Program Ownership & Execution

  • Lead high-priority initiatives for the field force including the pilot and national rollout of new digital engagement tools AI-powered dashboards and platforms.
  • Ensure field digital capabilities (e.g. Veeva Approved Email remote detailing platforms AI-driven pre-call suggestions and NBA recommendations) are fully integrated with enterprise omnichannel customer journeys.
  • Collaborate with Sales Training to design and implement learning programs that support the adoption of new digital tools data-driven selling models and virtual engagement skills.
  • Partner with Marketing to translate brand objectives into actionable compliant field-facing digital content and tools.
  • Oversee the field strategy and platform integration for digital sample management and fulfillment.
  • Field Adoption & Change Leadership

  • Act as a dedicated change agent and subject matter expert working directly with sales leadership and field teams to drive organizational adoption of new digital ways of working.
  • Establish and manage a network of field champions or super users to foster a culture of continuous improvement and embed best practices.
  • Conduct field visits and virtual coaching sessions to observe tool usage gather feedback and assess the real-world effectiveness of digital capabilities.
  • Foster a test learn optimize mindset within the sales organization to drive agility and responsiveness.
  • Cross-Functional Collaboration & Measurement

  • Collaborate with Compliance Regulatory and Medical Affairs to ensure all field-facing digital tools and content meet FDA PhRMA and corporate standards.
  • Partner with Data & Analytics to define key performance indicators (KPIs) for capability adoption digital engagement and field effectiveness.
  • Leverage field analytics and business results to optimize digital strategies and NBA recommendations.
  • Communicate strategy progress and outcomes to senior commercial leadership ensuring transparency and alignment
  • Qualifications :

  • Bachelors degree in Life Sciences Business Education or related field (Masters preferred).
  • 8-10 years in pharmaceutical biotech or dermatology roles.
  • 5 years of progressive responsibility in sales sales leadership sales training or commercial digital / IT roles.
  • Deep expertise and hands-on experience with the Veeva Commercial Cloud ecosystem (including CRM Approved Email CLM and Veeva Engage) is required.
  • Demonstrated success leading large-scale change management or technology adoption initiatives for a sales organization.
  • Proven ability to influence senior leaders and drive adoption of new digital ways of working across a matrix organization.
  • Strong understanding of omnichannel marketing principles and the integration between sales and marketing platforms.
  • In-depth knowledge of FDA regulations PhRMA Code and healthcare compliance guidelines.
  • 10-20% travel
  • What we offer in return

    You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits including a competitive wage with shift differential annual bonus opportunities and career advancement and cross-training.

    Next Steps

  • If your profile is a match we will invite you for a first virtual conversation with the recruiter.
  • The next step is a virtual conversation with the hiring manager
  • The final step is a panel conversation with the extended team
  • Our people make a difference

    At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.

    Employers Rights :

    This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract and either you or the employer may terminate employment at any time for any addition reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

    Required Experience :

    Director

    Key Skills

    Business,Clerical,Abinitio,Arabic Speaking,General Management,Crystal Report

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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