IT Support Technician

Job Description

Job Description

REPORTING RELATIONSHIPS

Position Reports to : Manager, Campus Technology

Positions Supervised : None

POSITION PURPOSE

The IT Support Technician is the first point of contact when faculty, staff, and students request support. The incumbent in this position is responsible for providing excellent customer technical support to end-users on campus. The technician will bring significant value to the University through experience and education. This position requires exceptional customer service and the ability to multitask in a fast-paced environment. A flexible schedule is needed to cover afternoons and weekends.

IT Support Technicians will also have opportunities to work with others in the IT department on Networking projects, SSO SAML connections, Windows Deployment Services, Virtualization, Disaster Recovery Planning, IP-Based phone systems, Network Security with an emphasis on Email Security, and more.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide technical service to all faculty, staff, and students on and off-campus.
• Work assigned tickets through the University ticketing system
• Enter tickets as needed for completed projects
• Troubleshoot wired and wireless network connections
• Maintain user permissions for file share access
• Assist in the creation and management of student accounts
• Assist in Active Directory administration
• Manage G Suite, Okta, and Office365 platforms and their suite of applications
• Ensure classrooms and study areas are set up correctly and troubleshoot any A / V issues
• Manage the University’s printers and toner supplies
• Participate in the University’s assessment and continuous improvement processes
• Other duties as assigned

POSITION COMPETENCIES

QUALIFICATIONS

The individual filling this position must be able to carry out each essential responsibility satisfactorily. The ideal incumbent will have the requirements listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education / Certification :

Required Knowledge :

Required Skills / Abilities :

PHYSICAL ACTIVITY REQUIREMENTS

Finger Dexterity :

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking :

Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing :

Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities :

Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength :

Must be able to lift 50 lbs

MENTAL ACTIVITY REQUIREMENTS

Reasoning Ability :

Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions.

Mathematics Ability :

Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs.

Language Ability :

Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation (or sign equivalent), and variation in word order using present, perfect, and future tenses.

HAZARDOUS WORKING CONDITIONS

None :

No hazardous or significantly unpleasant conditions

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law."

Rocky Mountain University is an Equal Opportunity Employer.