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Maintenance Tech

Maintenance Tech

Sunland Logistics SolutionsAurora, IL, US
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Maintenance Technician

Under limited supervision performs work of considerable difficulty in the repair and maintenance of products and equipment and related work as assigned.

Schedule : 6 : 30am-3 : 00pm

Duties And Responsibilities

The Maintenance Technician performs the following tasks :

  • Scheduled receiving of all inbound repair service requests from end-users, dealerships, or sales returns processors.
  • Review, inspect, analyze, diagnose, and repair following established protocols
  • Test for No Failure Found (Check OK or No Failure Found ("CKOK")
  • Repair and / or replace any failed parts and / or accessories where necessary and reset to factory settings
  • Repack all items in plain brown boxes
  • All labeling required to ensure accurate processing
  • Perform quality assurance processes to return unit to factory specification
  • Pack, palletize, and / or package as required to facilitate safe and secure shipment of products to end destination(s)
  • Follow-up as necessary on any shipping errors, omissions, damage claims, customer inquiries, corrections, deletions, or other inquiries resulting from a non-conforming repair order completion
  • Provide direct and indirect support for all Power Tool specialty programs
  • Provide any ancillary services and labor as necessary to promote all operations and functions associated with authorized product category repairs
  • Performs other duties as assigned

Supervisory Responsibilities

None

Knowledge, Skills, And Abilities Required

  • Proficient in computer skills
  • Detail oriented
  • Good verbal, written skills
  • Ability to work on a team as well as unsupervised
  • Strong communication skills; thorough and attentive to details; able to prioritize and multitask; proactive and deadline-oriented.
  • Ability to read and understand work orders, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to interact effectively with customers, vendors and employees at all levels of the organization

    • Education And / or Experience

  • High School Diploma and five (5) years of related experience and / or training; or equivalent combination of education and experience

    • Certifications, Licenses, Registrations

  • Possess or have ability to become forklift certified
  • State issued Driver's License or equivalent
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