Business Systems Analyst

Job Description

Position Summary

The Business Systems Analyst supports the Field Service Department through a unique blend of financial oversight and internal project management. This role focuses on analyzing departmental performance, improving operational efficiency, managing internal initiatives, and ensuring resources are aligned with business objectives. By combining financial insight with structured project management, the position drives both fiscal discipline and process improvements across the department.

Key Responsibilities

• Develop, track, and report departmental KPIs such as FSE utilization, COGS variance, TNS and profitability. Partner with leadership to build annual budgets, forecasts, and performance scorecards.
• Prepare weekly, monthly, quarterly, and annual reports tailored to field service operations; highlight trends and recommend corrective actions.
• Lead and coordinate departmental projects such as process improvements with field service management and department incentives.
• Monitor and track internal project milestones, budgets, and resource usage; provide progress updates to leadership.
• Continuously evaluate and refine departmental workflows to ensure compliance with updated performance measures.
• Review field service reports and action opportunities for additional field service, parts and mods.

Qualifications : Qualifications

Basic Requirements

Preferred Qualifications

Additional Information

The anticipated base salary for this position starts at $105,000 yearly.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree / credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

We Care About Your Well-Being

At Syntegon, the welfare of our employees is a top priority. That’s why we offer a comprehensive and competitive benefits package designed to support your health, financial security, and personal growth from day one, including :

Join Syntegon and enjoy benefits that help you thrive both at work and beyond.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives :

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.