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IT Support Specialist
IT Support SpecialistTEKsystems • New York, NY, United States
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IT Support Specialist

IT Support Specialist

TEKsystems • New York, NY, United States
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  • Position Overview :
  • The Desktop Support Technician will provide hands-on technical support for end-user devices and applications in a fast-paced enterprise environment. This role focuses on troubleshooting hardware and software issues, supporting collaboration tools, and ensuring optimal performance of Mac and Windows systems. The ideal candidate will have strong experience with IT support, Mac OS environments, and modern productivity tools, with an interest in automation and AI-driven solutions.
  • Key Responsibilities :
  • Deliver in-person and remote support for desktops, laptops, and peripherals, with a primary focus on Mac OS (95%) and limited Windows support (5%).
  • Provide technical assistance for enterprise applications including Google Workspace, Okta, Jira, Freshservice, Slack, Zoom, and other collaboration tools.
  • Perform device imaging, configuration, and deployment using modern endpoint management solutions.
  • Troubleshoot and resolve hardware and software issues promptly, escalating complex problems as needed.
  • Collaborate with IT teams to implement automation workflows and leverage AI productivity tools to improve efficiency.
  • Maintain accurate documentation of support activities, configurations, and processes.
  • Ensure compliance with organizational security policies and best practices.
  • Qualifications :
  • 3-5 years of experience providing IT support in an enterprise environment.
  • Strong expertise in Mac OS environments; experience with Windows systems is a plus.
  • Hands-on experience with Google Workspace, Okta, Jira, Freshservice, Slack, and Zoom.
  • Familiarity with automation tools or AI productivity solutions is highly desirable.
  • Excellent communication, problem-solving, and customer service skills.
  • Job Type & Location
  • This is a Contract position based out of New York, NY.

    • Pay and Benefits
    • The pay range for this position is $35.00 - $40.00 / hr.

      Eligibility requirements apply to some benefits and may depend on your job

      classification and length of employment. Benefits are subject to change and may be

      subject to specific elections, plan, or program terms. If eligible, the benefits

      available for this temporary role may include the following :

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off / Leave (PTO, Vacation or Sick Leave)
    • Workplace Type
    • This is a hybrid position in New York,NY.

    • Application Deadline
    • This position is anticipated to close on Dec 13, 2025.

      h4>

      About TEKsystems :

      We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

      About TEKsystems and TEKsystems Global Services

      We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

      The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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