Retail Associate

Join Ross, Our Leading Off-Price Retail Chain

Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

Success. Our winning team pursues excellence while learning and evolving.

Career growth. We develop industry-leading talent because Ross grows when our people grow.

Teamwork. We work together to solve the hard problems and find the right solution.

Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the store as business needs require.

The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.

Essential Functions :

Understands that safety is the number one priority and practices safe behaviors in everything they do.

Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.

Treats all customers and associates with respect and courtesy; is friendly and professional at all times.

Assists customers in any way necessary - is register-trained, assists customers with merchandise, and answers customer questions in a polite and knowledgeable manner.

Provides prompt and efficient responses to customers at all times.

Represents and supports the company brand at all times.

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and team areas.

Maintains a professional appearance and adheres to the company's dress code at all times.

Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.

Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines.

Understands the Loss Prevention Awareness program, the Shortage Highway, and the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.

As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash, and credit card information, and merchandise.

Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and the notification of Store Leadership to review and approve all disposals.

Follows all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.

Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all store best practices and minimizing steps and touches in their work flow.

Competencies :

Manages Work Processes

Business Acumen

Plans, Aligns & Prioritizes

Builds Talent

Collaborates

Leading by Example

Communicates Effectively

Ensures Accountability & Execution

Qualifications and Special Skills Required :

Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.

Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA :

Ability to use all store equipment, including PDTs, registers, and PC as required.

Ability to spend up to 100% of working time standing, walking, and moving around the store.

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift more than 25 pounds.

Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Certain assignments may require other qualifications and skills.

Associates who work Stockroom shifts : Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities : None

Disclaimer : This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer.