Accounts Receivable / Billing and Collections Specialist

Job Description

Job Description

BOSTON SENIOR HOME CARE – ACCOUNTS RECEIVABLE / BILLING AND COLLECTIONS SPECIALIST - JOB DESCRIPTION

JOB TITLE : Accounts Receivable / Billing and Collections Specialist

DIVISION : Administration

DEPARTMENT : Fiscal

REPORTS TO : Controller

FLSA : Non-Exempt

FT / PT : Full-Time (35 Hours)

ISSUED : July 2025

JOB SUMMARY

The Accounts Receivable / Billing and Collections Specialist has the primary responsibility of managing all aspects of customer billings that are assigned to him / her. He or she is an organized, efficient and highly motivated individual with a passion for extreme accuracy. He or she is also resourceful and possesses a high degree of integrity. The Accounts Receivable / Billing and Collections Specialist is focused on getting the job done right, the first time. Our ideal candidate comes with 5+ years Accounts Receivable / Billing and Collections Specialist experience in the Health care industry.

SUPERVISORY RESPONSIBILITY

Duties / Responsibilities :

• Manages full customer billing life cycle, from invoice creation to payment receipt.
• Receives and processes incoming customer payments with extreme focus on accuracy.
• Manages the status of customer accounts and balances and identifies inconsistencies.
• Updates accounts receivable database with new accounts or missed payments.
• Prepares thorough reports on billing activity with clear and reliable data.
• Verifies discrepancies and resolves customer billing issues and short payments.
• Records and posts payments (cash, check, credit card and ACH transactions) to customer accounts in a timely, accurate manner.
• Serves as primary contact for customers seeking assistance with payments or billing discrepancies.
• Maintains and updates customer records in appropriate software.
• Prepares credit memos and billing adjustments.
• Reconciles customer accounts to outstanding customer balance.
• Processes billable activity from organizations billing platform within required timeframe.
• Manages Billing inbox and Client inquiries.
• Performs monthly revenue analysis and reporting.
• Works closely with Fiscal team to ensure Client needs are met.
• Prepares monthly revenue proof reports for the month end close.

OTHER DUTIES :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES, SKILLS, AND ATTRIBUTES

The Report Writer / Data Analyst must be able to :

QUALIFICATIONS AND REQUIREMENTS

WORK AUTHORIZATION / SECURITY CLEARANCE

POSITION TYPE / EXPECTED HOURS OF WORK

This is a full-time position, Monday - Friday, 9 : 00 AM – 5 : 00 PM.

TRAVEL

This position requires minimal travel.

1. WORKING CONDITIONS

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.

Physical Demands :

AGENCY'S MISSION STATEMENT

Boston Senior Home Care is committed to ensuring that culturally diverse adults and individuals with disabilities, particularly those of limited means, can remain safely in their homes and community with dignity and independence.

VISION STATEMENT

Our vision is to support and empower people to achieve the highest level of health, well-being and social connection through consumer-centered services and community engagement.

VALUES STATEMENT

1) Consumer Centeredness

All decisions will be made with the consumer at the center, while engaging and supporting their family / support system to ensure the best care is provided with compassion, respect and dignity.

2) Employee Engagement

Attract, train, develop and retain high performing team members is critical to fulfilling our Mission and Vision. Align agency strategy and individual goals through various learning venues. Empower our workforce with holistic performance management and leadership development which promotes and encourages staff input and recognizes superior performance. Provide a culture that fosters high performing team members.

3) Diversity and Inclusion

Recognize the rights of all individuals (staff, consumers, vendors and others interacting with BSHC) to mutual respect; acceptance of others without biases based on differences of any kind. Embrace a professional ethic of honesty and integrity as key components of diversity and inclusion.

4) Financial Responsibility and Sustainability

Continuously improve long-term financial performance to strengthen our position to reinvest in our consumers, employees and communities.

5) Teamwork

Foster teamwork to create a work culture that Foster teamwork to create a work culture that values collaboration and support across departments. Promote an environment where employees recognize and assimilate the belief that "none of us is as good as all of us." collaboration and support across departments. Promote an environment where employees recognize and assimilate the belief that "none of us is as good as all of us."

AAP / EEO STATEMENT

Equal Employment Opportunity / Affirmative Action / Male / Female / Veteran / Disabled – Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role.

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