Talent.com
Fire Service Coordinator
Fire Service CoordinatorJohnson Controls • Jacksonville, FL, US
Fire Service Coordinator

Fire Service Coordinator

Johnson Controls • Jacksonville, FL, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Opportunity

Our employees are the most important part of our business. Thank you for your interest in applying to new opportunities with us. Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer :

  • Competitive starting pay
  • Paid training
  • Global advancement opportunities
  • Referral bonuses
  • Comprehensive benefits
  • Medical / dental / vision insurance
  • Health savings account (HAS)
  • Life insurance
  • 401(k) savings plan with company match
  • Short-term and long-term disability
  • Employee assistance program
  • Wellness program
  • And more!

What you will do

Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizes technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads.

Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

  • Order material for fire alarm and sprinkler jobs
  • Create and facilitate service through PO generation
  • Maintain warehouse inventory and participate in annual inventory counts
  • Coordinate work with outside subcontractors to perform work for customers
  • Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.
  • Communicates the action plan and services to be provided directly to the customer.
  • Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
  • Upon completion, reconciles all service requests daily.
  • Maintains consistent communication with assigned Technicians.
  • Follows up on activities to ensure completion in an established timeframe.
  • Assists with creation of L&M quotations.
  • Develops and maintains viable long-term relationships with customers and subcontractors.
  • Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e., outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues.
  • Researches and follows up on questions identified during monthly business review.
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date.
  • Business review support
  • Billing support
  • Customer retention support
  • Facilitates administration of warranty claims.
  • Answer incoming customer calls and resolve issues and / or take notes to pass to appropriate department
  • Other duties and administrative activities as assigned.
  • What we look for

    Required

  • High school diploma or equivalent required
  • Minimum of 1 year of service industry experiences managing service operations and / or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Experience and / or basic project accounting or costing principals is desired.
  • Able to influence diverse teams to accomplish tasks / goals.
  • Required

  • Associates degree preferred
  • Hiring hourly range : $22-$31 (Hourly rate to be determined by the education, experience, knowledge, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.

    Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, please visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

    serp_jobs.job_alerts.create_a_job

    Service Coordinator • Jacksonville, FL, US

    Job_description.internal_linking.related_jobs
    Border Patrol Agent - Entry Level - Up to 30k Sign On Bonus

    Border Patrol Agent - Entry Level - Up to 30k Sign On Bonus

    U.S. Customs and Border Protection • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    Border Patrol Agent (BPA) GL-5 / 7 grade levels.IMPORTANT NOTICE : Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.Border Patrol deter...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Bomb Technical (EOD)

    Bomb Technical (EOD)

    US Navy • Jacksonville, Florida, United States
    serp_jobs.job_card.part_time
    INITIAL SUCCESS OR TOTAL FAILURE.Americans celebrate fireworks on the 4th of July.The other 364 days, Navy EOD-the Navy's elite bomb squad-is working to prevent the ones that aren't for show.Armed ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    TE Jumbo Securitization Credit Underwriter

    TE Jumbo Securitization Credit Underwriter

    Covius • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    It's fun to work in a company where people truly BELIEVE in what they're doing!.We're committed to bringing passion and customer focus to the business. The Credit Underwriter is to issue credit deci...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Donor Experience Coordinator

    Donor Experience Coordinator

    Wounded Warrior Project • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a ca...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Border Patrol Agent - Entry Level

    Border Patrol Agent - Entry Level

    U.S. Customs and Border Protection • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    Border Patrol Agent (BPA) GL-5 / 7 grade levels.IMPORTANT NOTICE : Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.Border Patrol deter...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Service Coordinator

    Client Service Coordinator

    Florida Staffing • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    We design, install, and maintain advanced electrical systems.Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Fire Service Coordinator

    Fire Service Coordinator

    Johnson Controls • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    Our employees are the most important part of our business.Thank you for your interest in applying to new opportunities with us. We are one team, dedicated to working collaboratively to create purpos...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Training & Development Coordinator

    Training & Development Coordinator

    Owens Corning • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    Training & Development Coordinator .Jacksonville, FL, US, 32206 .DTM marginTopNone marginBottomNone marginRightNone marginLeftMedium" style="margin-top : px. "> .Coordinate site Training and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Border Patrol Agent - Experienced - Recruitment Incentives

    Border Patrol Agent - Experienced - Recruitment Incentives

    U.S. Customs and Border Protection • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    Border Patrol Agent (BPA) - Experienced (GL-9 GS-11).Check out these higher-salaried federal law enforcement opportunities with the U. Your current or prior law enforcement experience may qualify yo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Service Coordinator

    Client Service Coordinator

    EMCOR Group • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    At Miller Electric the Client Service Coordinator works within the Client Service Center under the umbrella of the Service and Branch Operations department. Responsibilities are focused on the daily...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Field Service Coordinator (Bilingual Required - Eng / Span) - MultiPro Property Solutions

    Field Service Coordinator (Bilingual Required - Eng / Span) - MultiPro Property Solutions

    Valet Living • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Do you enjoy coordinating projects, supporting field teams, and ensuring everything runs smoothly behind ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Hiring Fire Sprinkler Inspector

    Hiring Fire Sprinkler Inspector

    Johnson Controls • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    Position is located in Jacksonville, Florida • • • • •.We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diver...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Jacksonville, Florida
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Provider Appeals Coordinator / CPC / CCS- Remote in Virginia or Florida!

    Provider Appeals Coordinator / CPC / CCS- Remote in Virginia or Florida!

    Sentara • Jacksonville, FL, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Sentara Health Plans is hiring an Appeal Coordinator- Remote in Virginia and Florida!.Status : Full-time,permanent position (40 hours). Standard working hours : 8am to 5pm EST, M-F.Location : Remote in...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    WAF COORDINATOR

    WAF COORDINATOR

    East Coast Repair And Fabrication, LLC • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    JOB TITLE .WAF COORDINATOR .LOCATION .FLORIDA - JACKSONVILLE, FL 32206 US (Primary).JOB TYPE .JOB CLASSIFICATIO...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    DoD SkillBridge Military Application (Florida)

    DoD SkillBridge Military Application (Florida)

    Builders FirstSource • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Member Service Coordinator I

    Member Service Coordinator I

    Crawford & Co • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    Performs the necessary duties related to the Membership Services department.Prepares, processes and reviews contractor information. Has administrative responsibility for network contractors' program...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Marketing Coordinator - Business Development

    Marketing Coordinator - Business Development

    Wounded Warrior Project • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a ca...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted