Senior System Engineer | MSP

System Engineer (Level 2.5 to 3) – MSP | Ellicott City, MD

Salary : $90,000–$115,000 + Benefits

A growing Managed Service Provider (MSP) in Ellicott City is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where you’ll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel).

This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction.

What You’ll Do :

• Act as the highest-level escalation point for inbound tickets and calls
• Own tickets end-to-end, escalating to vendors only when necessary
• Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud
• Configure and manage client backups
• Mentor L1 and L2 engineers, setting standards for documentation and client communication
• Provide onsite support for escalations, upgrades, and client visits (~25%)
• Maintain documentation and time entries in Autotask (or similar PSA)
• Partner with leadership to address recurring issues and improve processes

What You Bring :

Compensation & Benefits :