Salesforce CRM Administrator

Spectra Tech is seeking a Salesforce CRM Administrator for Knoxville, TN.

Job Description : Position Summary :

The CRM Administrator is responsible for the day-to-day configuration, support, maintenance, and improvement of the Salesforce platform within Digital Learning. This role works closely with business units and cross-functional teams to ensure the system is optimized to support key business functions including sales, service, marketing, and operations. The administrator will manage user setup, security, data integrity, reports and dashboards, workflows, and system integrations, while identifying opportunities for continuous improvement. The ideal candidate is proactive, analytical, and skilled at translating business needs into scalable Salesforce solutions.

Job Responsibilities :

50% of the time

Production Support and Application / System Improvement

1. Perform core administrative functions for the Digital Learning CRM platform, including user management, data integrity, workflow configuration, and system maintenance.

2. Serve as a subject matter expert on the CRM's architecture and data model.

3. Manage and enforce a structured sandbox strategy to support development, testing, and deployment.

4. Collaborate with developers to manage version control and coordinate code merges.

5. Participate in release planning and deployment cycles for CRM enhancements and bug fixes.

6. Coordinate and support QA / testing processes across CRM environments.

7. Lead root cause analysis for system issues and recommend scalable, long-term solutions.

8. Partner with stakeholders and peers to identify and resolve production issues impacting system performance or functionality.

9. Engage with end users to gather feedback, understand evolving needs, and inform system improvements.

30% of the time

Platform Implementation and Integrations

1. Plan, design, and implement custom platform configurations and automation to meet business needs.

2. Implement and configure third-party / purchased software solutions within the Salesforce ecosystem.

3. Integrate Salesforce with external systems and applications using tools such as APIs, middleware (e.g., MuleSoft), and flat file exchanges.

4. Collaborate with external vendors to evaluate, recommend, and implement platform solutions aligned with organizational requirements.

5. Coordinate and execute system maintenance and upgrades, ensuring compatibility and minimal disruption.

6. Manage environment refreshes and upgrades across sandboxes and production environments.

7. Extend and enhance existing applications / systems to support evolving business processes and add new functionality.

8. Maintain thorough documentation of integrations, configurations, and implementation processes.

9. Ensure platform solutions adhere to security, data governance, and compliance standards.

10% of the time

Team Collaboration and Continuing Education

1. Mentor and assist other team members, sharing expertise in Salesforce administration and best practices.

2. Collaborate with cross-functional teams, including developers, analysts, and infrastructure staff, on integrated projects and system initiatives.

3. Partner with stakeholders and peers to gather feedback, align priorities, and ensure successful platform adoption.

4. Actively participate in user groups, professional communities, and internal knowledge-sharing sessions.

5. Stay informed on current Salesforce platform updates, release features, certifications, and industry best practices to ensure continuous skill growth and innovation.

Knowledge, Skills, and Abilities REQUIRED to perform the job :

1. Salesforce Administration : Proficient in managing users, profiles, permission sets, page layouts, workflows, flows, validation rules, and reports / dashboards.

2. Problem Solving & Analysis : Strong analytical and troubleshooting skills; ability to resolve technical issues independently.

3. Communication : Clear verbal and written communication; able to translate technical solutions to non-technical stakeholders.

4. Collaboration : Experience working in cross-functional teams and engaging with diverse stakeholders.

5. Project Coordination : Ability to manage tasks within broader projects, including planning, testing, and implementation.

6. Change Management : Comfortable working in iterative, release-based environments with version control and testing practices.

7. Data Management : Understanding of data quality, deduplication, and integrity best practices.

Preferred Skills :

1. Salesforce Administrator Certification (ADM-201) or higher (e.g., Advanced Admin, Platform App Builder).

2. Experience with Salesforce Education Cloud or (Salesforce Sales Cloud and Salesforce Service Cloud).

3. Familiarity with Salesforce development lifecycle tools (e.g., Change Sets, VS Code, DevOps Center, Git).

4. Knowledge of Salesforce integrations via APIs, MuleSoft, or flat file automation.

5. Experience with tools like Data Loader, Workbench, or SOQL queries.

6. Experience participating in Salesforce release cycles (e.g., Spring, Summer, Winter) and understanding impacts of new features.

7. Knowledge of agile or hybrid project methodologies.