Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Cedar Rapids, IA, US
Associate Team Leader

Associate Team Leader

H&R Block • Cedar Rapids, IA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job

    #16123

    serp_jobs.job_alerts.create_a_job

    Associate Team Leader • Cedar Rapids, IA, US

    Job_description.internal_linking.related_jobs
    Central Region Leader - Associate Director (KS / IA)

    Central Region Leader - Associate Director (KS / IA)

    Braun Intertec • Cedar Rapids, IA, US
    serp_jobs.job_card.full_time
    Leader (Associate Director) Of Our Central Region (KS / IA).Are you ready to be an employee owner of an award-winning engineering consulting firm? Braun Intertec is looking to hire a Leader (Associat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Shift Leader

    Shift Leader

    Insomnia Cookies • Iowa City, IA, United States
    serp_jobs.job_card.part_time
    East Washington Avenue, Iowa City IA 52240.You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Anthropologie Key Holder

    Anthropologie Key Holder

    Urban Outfitters • Coralville, IA, US
    serp_jobs.job_card.full_time
    This position is located at 920 E 2nd Ave, Coralville, Iowa, 52241 United States.A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in servi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Team Member

    Team Member

    Tractor Supply • Iowa City, IA, US
    serp_jobs.job_card.full_time
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Business Development Associate

    Business Development Associate

    Talent Find Professional • Marion, IA, us
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Business Development Associate.Leadership Track | Contract-Based).Most people spend their entire life building someone else’s future — working harder every year while their income stays capped and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.new
    PT Lead Sales Associate

    PT Lead Sales Associate

    The Salvation Army USA Central Territory • Cedar Rapids, IA, United States
    serp_jobs.job_card.part_time
    Lead Store Sales Associate - The Salvation Army.The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and me...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R Block • Cedar Rapids, IA, US
    serp_jobs.job_card.full_time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Checkout Team Associate

    Checkout Team Associate

    Walmart • Coralville, IA, US
    serp_jobs.job_card.full_time +1
    WM Supercenter #2827 2801 Commerce Dr Coralville, IA 52241-2757.Shift may start between 8 : 00am - 11 : 00am.Shift may start between 1 : 00pm - 4 : 00pm. Front End Checkout associates run our registers.They...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Team Member

    Team Member

    Caring Transitions • Iowa City surrounding areas, IA, US
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    The ideal candidate will be friendly, customer service oriented, and have a passion for serving others.He / she must be do repetitive lifting and bending. Empathy, honesty, integrity and reliability a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Delivery / Driving Team Lead

    Delivery / Driving Team Lead

    PepsiCo • Cedar Rapids, IA, US
    serp_jobs.job_card.full_time
    The Delivery Team Lead is responsible for leading a team of frontline employees to deliver orders to key customers in a fast-paced direct store delivery environment. The Delivery Team lead will work...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Technical Solution Team Leader

    Technical Solution Team Leader

    Wix • Cedar Rapids, Iowa, USA
    serp_jobs.job_card.full_time
    Were looking for a highly motivated and dynamic Technical Support Team Lead to join our growing group.This is a great opportunity to be a key player in a fast-paced innovative and collaborati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Shift Leader – Food Service Team Member

    Shift Leader – Food Service Team Member

    Taco Bell - West Coralville • Coralville, Iowa, United States
    serp_jobs.job_card.full_time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Franchisee – H...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Team Member

    Team Member

    Pizza Hut • Coralville, IA, United States
    serp_jobs.job_card.full_time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Shift Leader – Entry Level

    Shift Leader – Entry Level

    Taco Bell - West Coralville • Coralville, Iowa, United States
    serp_jobs.job_card.full_time
    Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Franchisee – H...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Solution Team Leader Base44

    Technical Solution Team Leader Base44

    Wix • Cedar Rapids, Iowa, USA
    serp_jobs.job_card.full_time
    Were looking for a highly motivated and dynamic Technical Support Team Lead to join our growing group.This is a great opportunity to be a key player in a fast-paced innovative and collaborati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Shift Lead

    Shift Lead

    Walgreens • North Liberty, IA, US
    serp_jobs.job_card.full_time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Success Associate

    Customer Success Associate

    Talent Find Professional • Cedar Rapids, IA, us
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Leadership Track | Contract-Based).Most people spend their entire life building someone else’s future — working harder every year while their income stays capped and their schedule stays controlled...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.new
    Commodities Team Member | 3rd Shift

    Commodities Team Member | 3rd Shift

    Van Meter • Cedar Rapids, IA, United States
    serp_jobs.job_card.full_time
    The Commodities Team Member plays a crucial role in supporting our purpose of being our customers' competitive advantage by responding to customer orders efficiently and accurately.The Commodities ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted