Talent.com
Facilities Coordinator
Facilities CoordinatorSafeRide Health • Des Moines, IA, US
serp_jobs.error_messages.no_longer_accepting
Facilities Coordinator

Facilities Coordinator

SafeRide Health • Des Moines, IA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Facilities Coordinator

At SafeRide Health, we ensure transportation is never a barrier to care. As a Facilities Coordinator, you'll build and maintain proactive relationships with medical facilities and case managers, help onboard them to our tools, and keep communications running smoothly. You'll track facility trends, manage inbound / outbound outreach, and resolve day-to-day issues with professionalism and urgency so providers can focus on care and members can reliably get to their appointments.

Facility Engagement & Onboarding

  • Identify key points of contact (POCs) at assigned facilities; maintain accurate roles and contact details.
  • Follow a clear outreach cadence (e.g., weekly for priority facilities; monthly for others) to share updates, gather feedback, and strengthen partnerships.
  • Onboard facility staff to SafeRide's Care Portal and related tools; provide refresher training and job aids as needed.

Communication & Issue Resolution

  • Serve as a primary contact for facility needs through the Facility Phone Line and direct lines; triage and resolve scheduling or policy questions quickly.
  • Draft and send timely communications (e.g., policy changes, holiday schedules); support mass-email sends and recipient list hygiene.
  • Escalate urgent or complex issues to the Facilities Supervisor or the appropriate cross-functional team with clear, structured context.

    • Data, Tools & Reporting

  • Use SafeRide data to log activity, track engagement, and keep facility records current.
  • Monitor the Facilities Dashboard to spot trends (ride volume, recurring issues) and help prioritize outreach.
  • Track and report basic KPIs (e.g., contact coverage, open issues, turnaround times); suggest process tweaks based on signals you see.

    • Partnership & Network Support

  • Coordinate with internal teams (e.g., Network / TP Operations, Member Services) to match recurring ride patterns to efficient scheduling paths (e.g., standing orders) and reduce service gaps.
  • Surface opportunities where facility-owned fleets or trusted partners could integrate into the SafeRide network to improve fulfillment.

    • Compliance & Documentation

  • Maintain accurate records of communication, training, and escalations; follow templates and checklists for consistency.
  • Uphold contractual and policy requirements in all interactions; route policy questions to the right owners.

    • Required Qualifications

  • High school diploma or equivalent.
  • 1+ year in customer service, provider relations, patient access, call center, or healthcare coordination.
  • Strong written and verbal communication; confident on the phone with external partners.
  • Comfortable learning and using operational technical systems (i.e., Salesforce), dashboards, and spreadsheets.
  • Organized, detail-oriented, and calm under time pressure; able to follow structured workflows and escalate appropriately.

    • Preferred Qualifications

  • Experience working with provider offices, care coordinators, or case managers. Experience with mass-email tooling and contact management.
  • Bilingual proficiency (e.g., English / Spanish).
  • Familiarity with Medicaid / Medicare or healthcare operations.

    • Benefits

  • Competitive salary, annual bonus opportunities, and equity options
  • Remote with flexible hours
  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Generous PTO, paid company holidays, and paid parental leave
  • Career growth and development opportunities in a mission-driven organization

    • SafeRide Summary

    SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

    If you're ready to be an integral part of a team making a difference, SafeRide Health await.

    serp_jobs.job_alerts.create_a_job

    Coordinator • Des Moines, IA, US

    Job_description.internal_linking.related_jobs
    Call Center Coordinator

    Call Center Coordinator

    TWC Services, Inc. • Des Moines, IA, US
    serp_jobs.job_card.full_time
    Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment.What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we hav...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Mechanic, GSE Facility Technician

    Mechanic, GSE Facility Technician

    Modern Aviation • Des Moines, IA, United States
    serp_jobs.job_card.full_time
    GSE Mechanic / Facility Technician.Primary Purpose of the Position.The GSE Mechanic / Facility Technician will be required to inspect and identify defective or broken parts on vehicles (Ground Support ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Inpatient Care Coordinator- Weekend Package

    Inpatient Care Coordinator- Weekend Package

    UnityPoint Health • Des Moines, IA, United States
    serp_jobs.job_card.full_time
    Weekend Package Friday- Monday 8am-4 : 30pm, 40 hours / week.Full-Time Weekend Package Days, Friday- Monday.The Care Coordinator integrates and coordinates the clinical care of individuals.Facilitates ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Norwalk, Iowa, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Privacy Office Coordinator

    Privacy Office Coordinator

    Wellmark, Inc. • Des Moines, Iowa, USA
    serp_jobs.job_card.full_time +1
    Be the CEO of your Career at Wellmark! Check out our opening in the Privacy Office and apply today!.In this role under the direction of Wellmarks Privacy Official you will coordinate the services p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Property Coordinator

    Property Coordinator

    Newbury Living • West Des Moines, Iowa, USA
    serp_jobs.job_card.full_time
    Assist in scheduling and following up with construction crews for completion of unit turns.Coordinate with construction and maintenance to ensure apartments are prepared on schedule and meet qualit...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Equipment Coordinator

    Equipment Coordinator

    Qcells • Ankeny, IA, US
    serp_jobs.job_card.full_time +1
    Supervisor : Fleet and Equipment Manager.Position Status : Permanent, Full Time or Permanent.Work Status (Remote / Hybrid / In-Office) : Project Site. Hanwha Qcells USA Corp (Qcells USA), headquartered in...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Exchange Coordinator

    Exchange Coordinator

    Bank Iowa Corporation • West Des Moines, IA, United States
    serp_jobs.job_card.full_time
    As an Exchange Coordinator, you'll be the key support partner for our Exchange Officers-managing exchange files from intake through closing. You'll ensure documents are accurate, timelines are met, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Office Programs Coordinator

    Office Programs Coordinator

    Keller Executive Search • Des Moines, IA, US
    serp_jobs.job_card.full_time
    Eager to keep a global executive search firm running smoothly while supporting dynamic teams? Become our Office Coordinator at Keller Executive Search and excel in a vibrant, team-oriented atmosphe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel Cath Lab Tech in Norwalk, IA - $12938 / month

    Travel Cath Lab Tech in Norwalk, IA - $12938 / month

    Vetted Health • Norwalk, IA, United States
    serp_jobs.job_card.temporary
    Job Opportunity : Cath Lab Tech.Facility : Cross Country Healthcare.Provides specialized healthcare services in a clinical setting. Works collaboratively with healthcare team members.Maintains profess...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Parts Coordinator

    Customer Service Parts Coordinator

    Ryder • Des Moines, Iowa, USA
    serp_jobs.job_card.full_time
    Job Seekers can review the Job Applicant Privacy Policy by clicking.START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE. At Ryder our most important competitive advantage is our people.As a Cust...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    New Accounts Coordinator

    New Accounts Coordinator

    Linde • Ankeny, Iowa, USA
    serp_jobs.job_card.full_time
    Demonstrated success working independently and within team of employees.Computer experience in JDE OBIEE and Excel.Process improvement experience. Excellent customer service skills.Effective verbal ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Project Coordinator

    Project Coordinator

    Henning Companies • Johnston, IA, US
    serp_jobs.job_card.full_time
    The ideal candidate will be responsible for working with the Project Manager to ensure the participation of cross-functional stakeholders in furthering project goals. With organization and prioritiz...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Clinical Coordinator - Charge Registered Nurse - Dialysis

    Clinical Coordinator - Charge Registered Nurse - Dialysis

    Fresenius Medical Care North America • Cumming, IA, United States
    serp_jobs.job_card.full_time
    Supports FMCNA's mission, vision, core values and customer service philosophy.Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.Ensure quality ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Activities and Recreation Coordinator

    Activities and Recreation Coordinator

    Link Associates • West Des Moines, Iowa, United States
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Both full time and part time positions available.Both set schedules and flexible shifts available.Responsible to oversee recreational and leisure activities, events, outings and excursions for Pers...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Accountant (GL)

    Accountant (GL)

    Workiva, Inc. • Ames, IA, United States
    serp_jobs.job_card.full_time
    The Accountant, a key member of the General Ledger Accounting team, plays a crucial role in supporting the financial statement close cycle and operational accounting functions.This position is resp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    7-Month Park Technician

    7-Month Park Technician

    City of Des Moines, IA • Des Moines, IA, United States
    serp_jobs.job_card.full_time +1
    Applicants deemed most qualified based on qualifications may be contacted for an interview.Qualified applicants who need a reasonable accommodation must inform this office at (515) 283-4213 or TTY ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Program Coordinator

    Program Coordinator

    Eurofins • Des Moines, Iowa, USA
    serp_jobs.job_card.full_time
    Eurofins Assurance offers third-party certification and compliance services across North America helping the Food Dietary Supplements Cosmetics OTC drugs industries meet the requirements of retaile...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted