Assistant General Manager 2 (On-site)

C+C Apartment Management LLC is recognized as an industry leader in management and real estate operations. Our team manages the day‑to‑day operations of over 23,000 residential dwelling units across approximately 400 multi‑family buildings throughout the New York Tri‑state area. The C+C portfolio contains market rate, mixed market rate, affordable and full tax credit / affordable properties.

Our mission is to provide exceptional property management services that meet the diverse needs of our various constituents, including our residents, the local community, government and financing agencies, and the owners of the properties. C+C offers a full breadth of management services to improve and enhance a property’s revenue, cost control measures, maintenance, financial reporting, and resident relations.

Areas of Responsibility and Job Requirements

Responsible for assisting the General Manager (GM) in the oversight of all operational aspects of a particular development / asset. The AGM will assume partial operational control of the asset in the absence of the GM.

Responsibilities include, but are not limited to :

• Supports the GM with the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move‑ins / vacates / turnover)
• Oversees and implements site‑specific operational policies and procedures to ensure maximum performance by all employees
• Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move‑ins / vacates / turnover)
• Supports and effectively manages on‑site LIHTC and / or Section 8 administration and compliance
• Oversees payroll and paid time off for site‑employees, and monitors staff overtime
• Plans, executes, and enforces site‑specific operational policies and procedures to ensure maximum performance by all employees
• Oversight and follow‑up on all violations issued by City, State and Federal agencies
• Procures all vendors, services and necessary materials transparently and in accordance with C+C policies and procedures, and ensures that spending is aligned with budget projections, and actively reviews and approves invoices
• Mitigates and aggregates pre‑acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE‑2 forms onto the Division of Tenant Resources (DTR) portal
• Oversees implementation and effectuation of all resident A / R collections + legal arrears process
• Oversees rent collection and resident arrears outreach as per guidelines issued by NYCHA, as applicable
• Works with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise
• Actively pursues tenant arrears and initiates non‑payment proceedings
• Oversees BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements
• Closely monitors and supervises staff responsible for all trackers required by C+C management, NYCHA, government entities, partners, etc.
• Oversees the coordination with Builders on construction and resident relocation, as applicable
• Historical tracking and monitoring of monthly resident outreach notifications, working closely with social services, community affairs and community leader teams
• Prepares and submits NYCHA related reports no later than the 5th of each month as a NYCHA requirement
• Works closely with Development + L+M Builders teams as well as interfaces with related partners, stakeholders and ownership groups
• Enacts and enforces organizational initiatives / SOPs
• Monitors performance of direct reports and coordinates with HR on progressive disciplinary measures
• Plays a critical role with development teams in executing both short‑ and long‑term initiatives / strategies across both the residential and retail components
• Oversees incident reporting efforts – ensuring that all parties (site‑security, leadership, insurance and legal teams) are engaged, and details are properly recorded
• Manages the violation process until completion
• Oversees and ensures that all CAM charges / allocations, multi‑entity cost‑sharing allocations, AR / AP, MOR variance explanations, operating and CAPEX budget‑preparation are effectively handled
• Supports the leasing team on any / all renewal, lease termination and / or lease negotiations
• Liaises with Community Affairs to ensure resident feedback is incorporated into property operations and supports any / all L+M / C+C Community Affairs initiatives, with social services team / agencies to support the at‑risk residential population and residents as needed
• Maintains full accountability and plays a direct leadership role in supervising agency‑specific regular inspections (i.e., REAC, MOR, API, etc.)
• Works closely and collaborates with Asset Management team as well as any / all partners, stakeholders, and co‑developers to drive additional value and control expenditures
• Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding / leveling and execution of contract documents
• Manages retail / commercial operations pursuant to the lease agreements
• Manages the unit turnover process – includes bid‑leveling, estimating, and awarding process
• Strategizes and logistically coordinates (operationalize) major projects / initiatives and / or PILOT programs as trend‑setters for the larger portfolio
• Engages and serves as direct point of contact for Agency Officials / Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA, etc.)
• Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions
• Conducts property inspections to verify work performed by maintenance staff and identify areas that may need additional attention
• Ensures that staff are trained in all required applications and other tools required to perform their duties. Confirms that staff understand their roles and responsibilities and can achieve desired results
• Attends Tenant Association meetings as necessary
• Works closely with security team on security‑related initiatives
• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
• Preferred Certifications : RAM, ARM, AHM, LIHTC and CPM

Minimum Years of Experience Required

Additional Knowledge, Skills and Abilities

Competencies / Essential Job Functions

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes).

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer / builder organization.

C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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