Program Manager - Operations

About Zipline

Do you want to change the world Zipline is on a mission to transform the way goods move. Our aim is to solve the worlds most urgent and complex access challenges by building manufacturing and operating the first instant delivery and logistics system that serves all humans equally wherever they are. From powering Rwandas national blood delivery network and Ghanas COVID-19 vaccine distribution to providing on-demand home delivery for Walmart to enabling healthcare providers to bring care directly to U.S. homes we are transforming the way things move for businesses governments and consumers. The technology is complex but the idea is simple : a teleportation service that delivers what you need when you need it. Using robotics and autonomy we are decarbonizing delivery decreasing road congestion and reducing fossil fuel consumption and air pollution while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

As one of a few Company level Program Managers you will be focused on Field Operations Innovation. Youll drive initiatives that make our global delivery network faster more reliable and easier to scale. From rethinking how we run maintenance on the ground to improving the way we launch and maintain new hardware in the field to reimagining how flight operators oversee national scale airspace youll own programs that directly affect how well Zipline serves each customerwhere our service meets the real world.

Were looking for a strategic execution-oriented leader who thrives at both operations and this role youll be elbow to elbow in the office and in the field with cross-functional teamsincluding maintenance operations flight operations service engineering customer support logistics construction and engineering. You will work to deeply understand the problem identify the biggest opportunities design solutions and deliver scalable measurable improvements that impact every flight and every delivery.

At Zipline Program Management goes far beyond just tracking and communication of a program. You will be the glue that holds cross-functional projects together but also an empowered decision-maker accountable for the velocity of our execution. You will join a team where everyone is committed to doing the best work of their life to fulfill Zipline.

What Youll Do

You will serve as a hands-on Program Manager for complex cross-disciplinary initiatives. Here are the types of challenges youll tackle :

• Define and run the continuous improvement machine that improves operational quality and efficiently.
• Identify challenges proactively and land improvements to stay ahead of Zipline rapid scale for both existing markets and launches in new markets.
• Build new playbooks processes and systems that make Ziplines operations more effective and adaptable.
• Lead key projects that will deliver the tools operations needs to improve efficiency quality and increased scale.
• Serve as a key interface between field teams and the rest of the businessensuring local insights inform global priorities and vice versa.
• Monitor operational KPIs perform root cause analysis and lead resolution of systemic issues.
• Set and communicate program objectives and priorities.
• Develop maintain and communicate Program Plans.
• Drive cross-functional initiatives including resolving safety-critical issues and achieving a universally loved delivery experience.
• Ensure critical cross-team efforts are well owned (including owning some yourself).
• Lead cross-functional Program readiness reviews.
• Continuously perform relevant risk and opportunity analyses to stay ahead of the game and address problems before they impact the customers or slow down scaling.
• Provide clear updates at both the working and executive level.
• Create delete and / or refine processes at every level.

What Youll Bring

Qualifications

What Else You Need to Know

The starting cash range for this role is $220000 - $270000. Please note that this is a target starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors including a specific candidates experience qualifications skills working location and projected impact. The total compensation package for this role may also include : equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard torace color ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status military or veteran status citizenship or other characteristics protected by state federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit please apply!

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 220000 - 270000