Project Manager Merchant Services

WHO YOU ARE :

Do you enjoy project planning Do you thrive in building road maps to highlight key milestones Does multi-tasking and organization excite you Is it exhilarating to be thought of as the subject matter expert Do you take pride in delivering a white glove customer experience

ABOUT US :

Deluxe Merchant Services is an industry-leading complete payment processing company that that accepts a wide range of payment methods simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store online and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay get paid optimize and grow.

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Job Description

This role is responsible for the successful execution of medium to large client-facing revenue-generating professional service engagements of moderate complexity in scope and execution. These engagements involve the delivery of Deluxe solutions and this role is accountable for ensuring the highest quality client delivery with emphasis on meeting project deadlines and goals while staying within project budgets and maximizing revenue delivery for all projects assigned. This role engages project management processes for task identification prioritization and completion; as well as resource allocation funding approvals / management delivery assurance and clear / crisp communication to various stakeholders. This role leverages key resources and talent across the various business and functional areas to support the initiatives and programs. Collaboration with key stakeholders is thus essential.

Review all approved documentation (e.g. Business Idea Statements AOP plans etc.) on assigned projects to understand project scope deliverables and resources necessary to deliver the engagement. Coordinate discussions with business owners to verify that understanding and clarify any outstanding questions accurately and efficiently from the start of the project.

Create review evaluate and maintain project plan and schedule. Monitor project progress coordinate resources and activities and adjust when necessary. Resolve project issues by clarifying the issue determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.

Coordinate and direct the activities of both formal and informal cross-functional internal project team resources and third party partners or consultants where applicable throughout the project. Maintain a high degree of stakeholder satisfaction through achievement of key project results as defined.

Communicate and proactively manage project status milestones action items risks and mitigation plans and issues to project stakeholders and leadership. Thoughtfully consider the proper level of engagement necessary for the escalation of issues that ensures the most timely and satisfactory resolution of issues and completion of project activities.

Negotiate with project resources to establish schedules milestones etc. using change control as necessary to confirm agreement and accountability. Develop and execute change controls to manage all changes to the project whether or not those changes have cost impact.

Basic Qualifications (BQs)

Education and Experience : Bachelors and 3 years or HS / GED and 7 years of experience

Preferred Qualifications (PQs)

Education : Bachelors in Business Administration Project Management Value Stream Management PMP Certification

Experience : 4 years of e xperience managing cross-functional enterprise projects with relative complexity and interdependencies

Ability to build effective and productive relationships with both clients and internal resources.

Illustrate composure and ability to handle pressure and deadlines.

Must be willing to flex work schedule to meet the demands of the project.

Apply project management methodologies and control techniques in accordance with Deluxe PMO guidelines and PMP principles.

Manage (without direct management authority) technical resources business partners and organizational leaders to accomplish project goals and objectives with efficiency and high client satisfaction.

Frequent independent decision-making ability to manage changing competing and conflicting priorities; multitask effectively while balancing urgency speed accuracy and consistency.

Manage client escalations effectively by engaging directly development / negotiating solutions gaining client buy-in and delivering against commitments. Thoughtfully consider the proper level of supporting internal / management engagement necessary for the escalation of issues that ensures the most timely and satisfactory resolution of issues.

Effective financial management skills to analyze project budgets drive savings and forecast revenue.

PM Certification is desired.

Proficient in Smartsheet and Excel

Additional Basic Qualifications :

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked :

Healthcare (Medical Dental Vision)

Paid Time Off Volunteer Time Off and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment Adoption and Surrogacy Assistance

Tuition Reimbursement

These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer :

All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability : If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .

Required Experience :

IC

Key Skills

IT Hardware,Ado,Agriculture,Market Research,Art And Craft

Employment Type : Full-Time

Experience : years

Vacancy : 1