Customer Experience Trainer & Quality Lead

Customer Experience Trainer & Quality Lead

At Too Good To Go, we dream of a planet with no food waste. Imagine if there was something we could all change today that would reduce global warming by 10%. That's how much food waste contributes to the climate crisis.

We are on a mission to change that - are you with us?

Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 132 Million users, and more than 512 million meals saved.

We're proud of what we've achieved so far, but we are just at the start of our journey.

We are looking for a Customer Experience Trainer & Quality Lead who will shape and build the global CX learning and quality function, driving both strategic development and hands-on execution of initiatives across our CX organization.

Your mission :

As a newly defined global CX management position, it offers the opportunity to establish standards, elevate capabilities, and drive operational excellence across a fast-scaling global CX organization.

Your role :

This role combines leadership of CX learning programs (onboarding, development, coaching) with ownership of quality assurance (QA processes, calibration, continuous improvement and knowledge base governance). Beyond agent development, it focuses on coaching and enabling CX Team Leads, fostering stronger leadership and coaching capabilities across all markets.

Key responsibilities :

• Develop and implement an integrated Learning & Quality Framework tailored to the operational needs of the CX environment
• Ensure CX agents at all levels are continuously supported through high-impact, well-designed learning programs
• Provide structured coaching and leadership development for Team Leads, enabling them to drive performance and engagement.
• Drive consistent QA standards, calibration routines, and data-driven quality improvement across regions
• Lead knowledge management as a strategic enabler of service consistency and agent empowerment
• Collaborate cross-functionally with Operations, OPEX, and Product teams to ensure readiness for service changes and channel evolution

Learning & Training Strategy :

Quality Management :

Knowledge Management :

Leadership & Stakeholder Collaboration :

Requirements :

Our values :

Benefits :

A Movement for Everyone

We want to inspire and empower everyone to fight food waste together. With that mission, it's only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we're allowed to be ourselves, and we're committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.