Case Manager EU

Case Manager Eu

Xometry (NASDAQ : XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are looking for a Case Manager who will strengthen our Operations team.

As a Case Manager, you will join a fast-moving team of technical professionals solving supply chain challenges for customized parts.

Functional Responsibilities : As part of Case Management, you will :

• Take actions to improve on-time delivery, quality, and customer satisfaction.
• Track and monitor the progress of multiple customer orders and partner jobs.
• Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates.
• Apply technical knowledge (or leverage subject matter experts) on manufacturing design and production to ensure timely job delivery.
• Understand supplier capabilities and execute supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective actions.
• Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues.
• Manage customer complaints resulting in product replacements.
• Report status, risks, and recovery efforts for troubled orders and jobs.

Job Duties :

Requirements :

Education :

Personal Qualities :

Language Skills :

Working conditions :

Team spirit and friendly atmosphere : We work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.

Development opportunities : We are a fast growing company, each new task is an interesting challenge for the team.

We care : Ongoing free of charge well-being activities for our people, charity projects worldwide.

Flexibility : Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.

Onboarding : Well structured onboarding plan for new employees combining all in one process, technology, and systems components.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.