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Senior Help Desk Specialist
Senior Help Desk SpecialistElegant Enterprise- Wide Solutions Inc • Baltimore, Maryland, USA
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Senior Help Desk Specialist

Senior Help Desk Specialist

Elegant Enterprise- Wide Solutions Inc • Baltimore, Maryland, USA
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  • serp_jobs.job_card.full_time
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About this Position :

Job title : Senior Help Desk Specialist

Minimum Qualifications

  • A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware software and / or enterprise applications.
  • A minimum of three (3) years of experience using JIRA Service now or other help desk ticketing applications.
  • A minimum of three (3) years of experience supporting Lan Switching and Wireless Access Points (WAP) or related.
  • A minimum of three (3) years of experience managing enterprise antivirus solutions.
  • Proficiency in using MS Active Directory Microsoft Windows Server MS Office Suite products Enterprise Application and experience with Google Suite.
  • Experience supporting desktop and laptop operating systems using Windows 11 Linux and MAC OS.
  • Experience managing Multi-Function-Printers such as Lexmark / HP / Canon / Konica etc.
  • Experience in network technologies such as LAN and WAN network protocols such as TCP / IP UDP and DHCP and network devices like routers switches firewalls or servers.
  • Possesses excellent communication skills to handle a diverse team of stakeholders requesting technical support tactfully.
  • Ability to learn new technical concepts quickly and stay abreast of current trends.
  • Ability to lift and carry desktop equipment such as laptops computers and monitors.
  • Ability to work collaboratively with various technical teams business users managers and other non-technical staff.

Preferred Qualifications

  • A minimum of five (5) years of experience managing Active Directory Environment or Servers.
  • Experience as a Service Desk Administrator of JIRA or other similar products.
  • Experience with using ServiceNow IT Service Management suite or equivalent.
  • Possess Dell Laptop and Desktop certification.
  • Possess Dell Certified Systems Expert (DCSE) Certification.
  • Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum of three (3) years of experience supporting Mac OS / Apple systems in enterprise active directory environments.
  • Possess Microsoft Certified Solutions Expert certification or a minimum of five (5) years of experience managing an Active Directory environment.
  • Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications.
  • Possess any Endpoint Protection Certificate or hands-on experience managing McAfee EPO or similar encryption Tools.
  • Experience working with the Project Management Office (PMO) processes policies and procedures.

    • Key Skills

    user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Help Desk Specialist • Baltimore, Maryland, USA

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