Access Control Manager

Job Summary

Access Control Manager

• Are you the tech-savvy problem solver who can balance security and service?
• Can you manage complex projects while keeping the campus community secure and connected?
• Do you thrive in environments where innovation meets responsibility?Are you excited to manage high-impact initiatives that shape the student experience?

This is the job for you. The Access Control Manager is responsible for overseeing and managing access control systems across the Division of Student Affairs and Academic Support (SAAS) to ensure the safety and security of the University community. This role involves strategic planning, project management, and technical implementation of card access systems, particularly within residence halls and other student-focused facilities. Essential Job Duties and Responsibilities :

Perks :

Job Related Minimum Required Education and Experience Requires a bachelors degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and / or experience. Required Certification, Licensure / Other Credentials Preferred Qualifications Experience in implementation and configuration, which includes hardware and software, for card access control systems from inception to completion. Previous information technology project management strongly preferred. Knowledge / Skills / Abilities Knowledge of the principles, practices and techniques of security and access control. Knowledge of current security, access control hardware, software and emerging technologies. Skill in analyzing and improving operational effectiveness as well as defining program objectives and access control standards. Ability to perform complex analysis of access control issues and exercise independent judgement. Ability to manage multiple tasks. This position does serve as back up during emergencies and on weekends as necessary. This position has been designated as essential personnel during inclement / hazardous weather and other emergencies. Job Duties Job Duty Provide project management support in the planning, design, development and implementation of card access control systems. Use software to create the structure for establishing card access control systems in residence halls. Develop project schedules with meaningful and observable milestones. Assign tasks to programming staff and monitor. Identify and eliminate inhibitors. Communicate advice and project status to staff, management and customers. Essential Function Yes Percentage of Time 35 Job Duty Responsible for managing, producing and providing access control credentials (keys and cards) to authorized personnel. Create access groups for the system. Resolve emergency card access issues including but not limited to door access. Monitor system performance and implement solutions to prevent further problems. Configure card access control hardware for interior and exterior card readers. Work with Carolina Card staff to ensure staff and student access card issues are resolved in a timely fashion in a secure and expedient manner. Manage access control inventory, including replacement parts and temporary access cards. Essential Function Yes Percentage of Time 25 Job Duty Communicate with customers, management and coworkers regarding upcoming releases and upgrades. Communicate project schedules and tasks as well as any problems and issues to the Associate Director of Student Affairs Technology Services. Represent USC in communication with vendors regarding releases, upgrades and problem resolution. Develop and maintain vital relationships with engineers, vendors and campus partners to implement and maintain successful access control systems on campus. Serve as liaison between IT unit and Facilities Maintenance unit for all access control hardware repair, replacement and upgrade purchases. Coordinate with vendors and manufacturers on access control service and hardware / software lifecycle management. Essential Function Yes Percentage of Time 20 Job Duty Develop and maintain standard operating procedures, program management, policy enforcement and problem resolution related to reported access control issues. Responsibilities also include independent interpretation and complex problem solving around existing policies, meeting with customers to advise them of options and exploring requests around access control services. Help find solutions through seeking cooperation from resources and guiding others about specific policy and procedural problems. Essential Function Yes Percentage of Time 15 Job Duty Perform other duties as assigned. Responds to emergency, weekend and / or hazardous weather plan call backs including being part of an on-call rotation. Essential Function Yes Percentage of Time 5 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR Drug and Alcohol Testing.