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Network Operations Center Technician I - Monitoring Cell

Network Operations Center Technician I - Monitoring Cell

Computer World ServicesUSA, Texas, San Antonio
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Job Description

In support of Network / Cyberspace Operations mission, directly supporting Air Force Information Networks (AFIN) Mission Assurance Center (AMAC), Monitor networks and systems.

Monitors and maintains the Air Force's network systems. Troubleshoots network systems when necessary and makes improvements to the networks, tools, and procedures.

Key Tasks and Responsibilities From PWS / SOW

Monitoring and Sensor Operations : The contractor shall monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages. This task includes :

  • Identifying, documenting and reporting outages or degradations of 16 AF operated systems
  • Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN
  • Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))
  • Performing routine hardware / software checks for 16 AF operated equipment including : routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)
  • De-conflicting ASIs with identified system degradations / outages
  • Recording routine checks in Master Station Log
  • Collecting, documenting, and reporting actionable intelligence for initial event and incident response
  • Performing routine queries of incident management database to identify end-user AFIN issues
  • Completing other duties as assigned

Education & Experience

  • Requires an associate degree or equivalent, and 0-2 years of related experience, or 3-5 years of related experience

    • Certifications

  • Required : IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher (Typically Sec+)
  • Desired : ITIL v4 Foundation

    • Security Clearance

  • Required : Applicants must have active Secret clearance with ability to obtain a Top Secret clearance with SCI eligibility
  • Desired : Active Top Secret Clearance with SCI eligibility

    • Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

    Shift - This is a 24 / 7 / 365 mission, and the ability to support Days, Swings, and Mids operations is required. If a schedule change is required to support operations, you will be provided with as much notice as the situation allows.  All shifts are four 10-hour days with three days off. Extended hours / days may be required on occasion. Shifts used currently are :

    o 1 = Sun-Wed Days 0600-1600

    o 2 = Sun-Wed Swings 1400-2400

    o 3 = Sun-Wed Mids 2100-0700

    o 4 = Wed-Sat Days 0600-1600

    o 5 = Wed-Sat Swings 1400-2400

    o 6 = Wed-Sat Mids 2100-0700

  • Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.

    • Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and / or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact Human Resources at

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    Operation Technician • USA, Texas, San Antonio